Solution Consultant

🕒 April 24

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Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🤖 Artificial Intelligence

🛍️ eCommerce

Artificial Intelligence • eCommerce • Customer Service

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• **WHAT YOU'LL DO** • **Pre-Sales & Solution Design** • - Partner with Account Executives to qualify opportunities, understand business drivers, and define success criteria. • - Lead discovery workshops with prospects to surface requirements and translate them into tailored solution architectures. • - Design and deliver compelling, scenario-based product demonstrations that speak directly to customer use cases. • - Review and respond to RFPs, ensuring Omilia technology and services are represented with precision and impact. • **Customer Advisory** • - Serve as a trusted technical advisor throughout the entire evaluation and solution design process. • - Map customer use cases to existing Omilia Customer Journeys approved by Product and Delivery. • - Collaborate with customers, prospects, Product, and Delivery to propose custom Customer Journeys where needed. • - Bridge technical concepts and business value — making complex voice AI capabilities accessible to non-technical stakeholders. • - Show customers how to build and develop applications using Omilia technology and services. • **Cross-Functional Collaboration** • - Work with the Omilia Product team to address use cases not yet covered by existing technology and services. • - Review and edit Scopes of Work, ensuring commercial documentation accurately reflects Omilia's offerings. • - Collaborate with Product, Delivery, and Marketing to feed customer insights back into the roadmap. • - Support smooth customer handoffs from Sales to Delivery, maintaining continuity and trust. • - Lead onboarding and enablement of new channel partners across the LATAM region, ensuring they are equipped to position, demo, and implement Omilia solutions effectively.

🎯 Requirements

• **Must-Haves** • - 3+ years of proven experience in a Technical Sales, Pre-Sales, or Solutions Consulting role. • - Native Portuguese fluency; advanced Spanish and English — written and verbal. • - Strong working knowledge of voice IVR, conversational AI, or related technologies. • - Solid understanding of SaaS architecture, APIs, and enterprise technology stacks. • - Exceptional client-facing skills: discovery, presentation, and solution storytelling. • - Strong commercial acumen — you understand the sales process and know how to support it. • - Ability to think on your feet under pressure and turn complex questions into clear answers. • - Willingness to travel within the Latin America region and Iberia as needed. • **Nice to Have** • - Experience with AWS Connect, Genesys Cloud, NICE CXone, Five9, or RingCentral contact center platforms. • - Knowledge of networking (e.g., MPLS/VPN) and telephony (e.g., SIP) protocols. • - Familiarity with SAP, Microsoft, or other enterprise ecosystem integrations. • - Experience navigating enterprise sales cycles in the LATAM market. • - Domain expertise in one or more of the following verticals: Financial Services, • - Telecommunications, BPO, Healthcare, or Technical Support.

🏖️ Benefits

• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear. • *Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.*