Application Support Analyst I

Job not on LinkedIn

🕒 June 19

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Omnigo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔐 Security

☁️ SaaS

🏛️ Government

Security • SaaS • Government

Omnigo is a provider of incident management and public safety software. Its configurable platform helps security and public safety teams manage the full incident lifecycle—from planning and response to reporting, investigation, evidence management, and analytics—while supporting officer safety, regulatory compliance, and chain-of-custody. Omnigo serves public safety, healthcare, education, gaming, hospitality, courts, and corporate security customers, offers integrations and APIs for third-party systems and devices, and includes ongoing training and support (EverSure) to protect customer investments.

📋 Description

• Direct engagement with clients to troubleshoot and resolve application-related issues • Exercise discretion in the efficient resolution of issues • Appropriately field or escalate incoming queries • Gather comprehensive details to accurately categorize requests • Apply professional judgment in the analysis of issues • Offer guidance on hardware specifications and software configurations • Maintain open and continuous communication with clients • Troubleshoot and resolve issues related to business applications and their supporting systems • Contribute to the after-hours on-call rotation

🎯 Requirements

• High school diploma required; 2-to-4-year college degree preferred. • Excellent verbal and written communication skills • Demonstrated focus on customer service and satisfaction • Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP. • Positive and friendly demeanor

🏖️ Benefits

• Exceptional customer service • Positive relationships with clients