Senior Growth Retention Specialist

Job not on LinkedIn

🔥 4 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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omos media GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🧘 Wellness

Consulting • Marketing • Wellness

omos media GmbH is a growing team founded in 2018, specializing in various disciplines such as performance marketing, e-commerce, graphic design, and copywriting. The company focuses on supporting individuals in their journey toward better health and well-being through its vegan products. With a vibrant team culture centered around values like unity, appreciation, responsibility, and fun, omos media operates in a mobile office setup since 2023, encouraging interaction and teamwork while fostering a positive work environment. Their mission is to enhance the lives of millions through healthy nutrition.

📋 Description

• Design, build, and optimize CRM initiatives, from email flows and campaigns to segmentation and personalized customer communications. • Analyze customer repurchase behavior and derive concrete initiatives to increase customer retention and Customer Lifetime Value. • Set up tests regularly, evaluate results, and further develop successful approaches. • Use AI and automation to advance retention processes and shorten the path from idea to implementation. • Challenge existing processes, contribute your own ideas, and take responsibility for their implementation. • Work closely with the Head of Retention, E-Commerce, and management. • Focus primarily on hands-on operational work, with the opportunity to take on functional leadership in the future.

🎯 Requirements

• Please note that German residency and C1/C2-level German proficiency are prerequisites for this role. • At least five years of hands-on experience in retention or CRM within e-commerce or D2C. • Proven experience independently implementing flows, campaigns, and tests and demonstrating their contribution to business success. • Strong affinity for data and an understanding of the connections between customer communication, repurchase rate, and Customer Lifetime Value. • Proven ability to use AI productively and experience automating recurring tasks and processes. • Experience with the following tool stack: Klaviyo, Klar, Chatarmin, n8n, and Claude. • Clear prioritization, pragmatic decision-making, and consistent execution through go-live and measurable results. • Clear communication skills and enthusiasm for collaborating with different departments. • The position is based in Germany. • Excellent German and good English skills for professional day-to-day communication. • Experience with fast-growing brands, personalized customer communication, or subscription models is a plus. • Initial leadership experience or an interest in taking on a team lead role in the future is a plus.

🏖️ Benefits

• Fully remote work and flexibility: Work from anywhere in Germany with a high degree of trust and autonomy • 30 vacation days plus 2 additional charity days • Corporate benefits • Fitness allowance • Mental health platform (Nilo Health) • Mobility allowance • Animal sponsorship • Team events • Product packages • Always someone ready to listen

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