Spanish-English Healthcare Customer Service Specialist

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🔥 6 minutes ago

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Onboard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Onboard is a Dutch recruitment agency that helps organisations find, attract and retain the right employees. They provide recruitment services including RPO (recruitment project support), interim recruiters, employer branding, arbeidsmarktcommunicatie and on- and offline recruitment campaigns, and improve hiring processes and selection events. Onboard works across sectors such as logistics, marketing, sales and healthcare and focuses on long-term partnerships and scalable hiring solutions.

📋 Description

• Act as the primary, empathetic voice for our Spanish-speaking community, providing exceptional service and resolving complex issues across various channels (phone, email, and chat). • Efficiently handle a wide range of inquiries regarding service usage, product troubleshooting, account management, and process clarification. • Systematically diagnose the root cause of customer issues and provide clear, simple, and effective solutions, escalating technical or medical-related matters to the appropriate expert teams when necessary. • Maintain detailed, confidential, and accurate records of all customer interactions and resolutions within our Customer Relationship Management (CRM) system, ensuring compliance with strict data privacy standards. • Collect and synthesize customer feedback to provide actionable insights for continuous service improvement and optimization of user experience. • Participate in internal team meetings and training sessions, communicating effectively in English for internal documentation and knowledge sharing.

🎯 Requirements

• Native or near-native fluency in Spanish (C1/C2 level) , both verbal and written, is non-negotiable. • Strong professional working proficiency in English (B2 level or higher) for seamless internal communication and training. • Proven experience (e.g., in a BPO, contact center, or support role) is preferred, especially within the healthcare, medical device, or pharmaceutical industries. • Proficient with common office software and the ability to quickly learn and master new systems, including CRM platforms. • Outstanding organizational skills, meticulous attention to detail, a proactive approach to problem-solving, and the ability to remain calm and professional in sensitive situations.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities