Customer Service Specialist, French

🕒 July 27

🇧🇬 Bulgaria – Remote

💵 €2.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WorkNomads

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤖 Artificial Intelligence

💼 Consulting

🏭 Manufacturing

Artificial Intelligence • Consulting • Manufacturing

WorkNomads is a remote engineering and services provider that helps industrial operators deploy full-stack AI, edge automation, and integrated control systems. They position themselves as a single partner who owns the full result — covering every layer from physical infrastructure to agentic AI — and focus on moving operations from reactive to autonomous while protecting and extending existing capital investments. The company also operates a distributed, nomad-focused workforce with remote roles, coliving options, and an insights/hub (WN Lab Hotel) to connect technology, operations, and modern ways of working.

📋 Description

• Handle a high volume of inbound customer enquiries via phone and email • Manage 50–60 inbound customer calls per day, emails, and Salesforce cases • Support customers with waste collection services, schedules, billing, and service requests • De-escalate challenging situations and manage conversations with frustrated or dissatisfied customers • Deliver a professional, empathetic, and customer-focused brand experience • Accurately document customer interactions and complete administrative tasks in internal systems • Collaborate remotely with colleagues and clients across Europe

🎯 Requirements

• Fluency in French and English, both written and spoken • Proven experience in a high-volume customer service or contact centre environment • Experience with ticketing systems and Salesforce is a plus • Experience handling a large number of inbound calls in fast-paced, service-driven environments • Ability to manage difficult conversations, resolve complaints, and support frustrated or upset customers with empathy and professionalism • Excellent communication, active listening, and problem-solving skills • Strong resilience and ability to remain calm, positive, and focused under pressure • Excellent organizational skills and ability to multitask accurately • Located within the EU due to security requirements • Stable, high-speed internet connection • Private, dedicated workspace • Ability to adhere strictly to predefined Monday-Friday regular business-hour shifts

🏖️ Benefits

• Work remotely anywhere in the EU • Regular working hours (no evening and weekend shifts) • Guaranteed monthly salary of 2100 EUR if you are on a self-employment contract • Home office allowance • Team get-togethers and networking events • Spacious room in WN LAB Hotel with no deposit and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included)