Customer Service Specialist, French

🔥 14 minutes ago

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WorkNomads

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤖 Artificial Intelligence

💼 Consulting

🏭 Manufacturing

Artificial Intelligence • Consulting • Manufacturing

WorkNomads is a remote engineering and services provider that helps industrial operators deploy full-stack AI, edge automation, and integrated control systems. They position themselves as a single partner who owns the full result — covering every layer from physical infrastructure to agentic AI — and focus on moving operations from reactive to autonomous while protecting and extending existing capital investments. The company also operates a distributed, nomad-focused workforce with remote roles, coliving options, and an insights/hub (WN Lab Hotel) to connect technology, operations, and modern ways of working.

📋 Description

• Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail. • Manage an intensive workload of **50–60 inbound customer calls per day**, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction. • Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution. • De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome. • Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience. • Accurately document customer interactions and complete all required administrative tasks in internal systems.

🎯 Requirements

• Fluency in **French and English** (both written and spoken) is essential. • **Proven experience in a high-volume customer service or contact centre environment is essential.** • Experience with ticketing systems and Salesforce is a plus. • Experience handling a large number of inbound calls and supporting customers in fast-paced, service-driven environments. • Demonstrated ability to confidently manage difficult conversations, resolve complaints, and support frustrated or upset customers with empathy and professionalism. • Excellent communication, active listening, and problem-solving skills. • Strong resilience and the ability to remain calm, positive, and focused under pressure while consistently delivering excellent customer service. • Excellent organizational skills and the ability to multitask while maintaining a high level of accuracy. • You are located within the EU (due to security requirements). • You have a stable, high-speed internet connection at all times. • You have a private, dedicated workspace (for security reasons). • You are able to adhere strictly to predefined shifts (Mon-Fri, regular business hours).

🏖️ Benefits

• Work remotely anywhere in the EU! • Regular working hours (no evening and weekend shifts) • Competitive remuneration potential that consists of a guaranteed monthly salary of 2100 EUR if you are on a self-employment contract • Home office allowance • Team get-togethers and networking events are in our DNA! • Need a place to live? Digitally check in to your spacious room in our WN LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria. With no need to pay a deposit, and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included!), we've got you covered.