Onclusive
1001 - 5000 employees
Onclusive is a global partner for PR and Communications success. We combine industry-leading data science with an international consultancy and best-in-class PR workflow tools. Our technology, insights and expertise make sense of the fractured, fast-moving media world, helping you manage, monitor and measure your communications activity. Elevate your performance and prove and improve your value with Onclusive on your side. Also now part of Onclusive: US-based earned media & broadcast monitoring expert Critical Mention and world-leading social media platform Digimind.
Customer Success Manager
🔥 0 minutes ago
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Onclusive
1001 - 5000 employees
Onclusive is a global partner for PR and Communications success. We combine industry-leading data science with an international consultancy and best-in-class PR workflow tools. Our technology, insights and expertise make sense of the fractured, fast-moving media world, helping you manage, monitor and measure your communications activity. Elevate your performance and prove and improve your value with Onclusive on your side. Also now part of Onclusive: US-based earned media & broadcast monitoring expert Critical Mention and world-leading social media platform Digimind.
📋 Description
• Manage platform’s implementation (setup, fine tuning) • Develop and maintain a deep knowledge of the Onclusive Social solutions • Gain an understanding of typical business challenges faced by customers • Platform troubleshooting and Q&A with clients over emails/live chat or screen sharing tools • Monitor key performance metrics across assigned client portfolios • Support during kickoff meetings and strategic business reviews with clients • Proactively identify issues that may impact a project and consult with internal resources to resolve them • Collect feedback and expectations from clients regarding product development • Animate functional trainings on the platform once mastered
🎯 Requirements
• 2-3 years of experience in client support for enterprise solutions or data/startup customer-facing role • Complete professional fluency in English • 2 or 3-year college degree or equivalent required • Subject matter expertise in Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, Account Management • Outstanding writing and communication skills with strong presentation skills • Positive attitude and competitive, confident personality with strong persuasive skills and customer-focused orientation • Proven track record of success in customer support and retention • Strong technical background
🏖️ Benefits
• Competitive salary and benefits • Hybrid working • Focus on wellbeing and work life balance including flexible working and mental health support • Access to professional training platforms such as LinkedIn Learning and Coursera • Virtual training sessions with external providers
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