Customer Success Manager

Job not on LinkedIn

🕒 June 24

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Onclusive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

💼 Consulting

📱 Media

Marketing • Consulting • Media

Onclusive is a global partner for PR and Communications success. We combine industry-leading data science with an international consultancy and best-in-class PR workflow tools. Our technology, insights and expertise make sense of the fractured, fast-moving media world, helping you manage, monitor and measure your communications activity. Elevate your performance and prove and improve your value with Onclusive on your side. Onclusive also includes US-based earned media & broadcast monitoring expert Critical Mention and world-leading social media platform Digimind.

📋 Description

• Manage platform’s implementation (setup, fine tuning) • Develop and maintain a deep knowledge of the Onclusive Social solutions • Gain an understanding of typical business challenges faced by customers • Platform troubleshooting and Q&A with clients over emails/live chat or screen sharing tools • Monitor key performance metrics across assigned client portfolios • Support during kickoff meetings and strategic business reviews with clients • Proactively identify issues that may impact a project and consult with internal resources to resolve them • Collect feedback and expectations from clients regarding product development • Animate functional trainings on the platform once mastered

🎯 Requirements

• 2-3 years of experience in client support for enterprise solutions or data/startup customer-facing role • Complete professional fluency in English • 2 or 3-year college degree or equivalent required • Subject matter expertise in Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, Account Management • Outstanding writing and communication skills with strong presentation skills • Positive attitude and competitive, confident personality with strong persuasive skills and customer-focused orientation • Proven track record of success in customer support and retention • Strong technical background

🏖️ Benefits

• Competitive salary and benefits • Hybrid working • Focus on wellbeing and work life balance including flexible working and mental health support • Access to professional training platforms such as LinkedIn Learning and Coursera • Virtual training sessions with external providers