Senior Account Management Specialist – Sustainability SaaS

🔥 23 hours ago

🇫🇮 Finland – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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One Click LCA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏭 Manufacturing

💼 Consulting

🏥 Healthcare

💰 $44M Private Equity Round - One Click Lca on 2023-11

Manufacturing • Consulting • Healthcare

One Click LCA is a Helsinki-based technology company providing a SaaS platform that automates life-cycle assessment (LCA) and decarbonization for construction, infrastructure, renovation projects, and manufactured products. It enables manufacturers to generate and publish third-party verified EPDs, assess circularity and life-cycle costs, and integrates a global database of 500,000+ LCA datasets while supporting 140+ standards and certifications (e. g. , LEED, BREEAM). The platform is used in 170+ countries; the company was founded in Finland in 2001 and has a team of over 330 people worldwide.

📋 Description

• Lead efforts to retain and grow the existing customer base, focusing on mid-tier and large customers • Drive Gross Revenue Retention and Net Revenue Retention • Build trusted customer relationships to support revenue expansion and retention • Own and manage customer renewals • Identify, nurture and close expansion opportunities through cross-selling and white-space mapping • Use customer data to identify churn risks and collaborate across teams on retention solutions • Work with the Nordics market team on industry opportunities, events and marketing campaigns • Segment and prioritize managed accounts • Identify and implement improvements to customer retention and growth processes

🎯 Requirements

• Proven experience in B2B SaaS in Customer Success or Account Management driving NRR across a customer portfolio • Experience identifying, nurturing and closing €15,000+ revenue expansion opportunities • Data-driven approach to identifying insights and acting on them • Proactive and creative customer engagement approach • Willingness to use phone calls to drive retention or expansion • Ability to orchestrate and collaborate with Sales, Product, Customer Success and other teams • Metrics-driven approach and comfort with individual and team targets • Fluent in English and Finnish and/or Swedish • Experience in LCA, building sustainability or embodied carbon-related fields would be beneficial but is not essential

🏖️ Benefits

• Full-time, permanent position • Remote working • No fixed hours • Competitive compensation • Opportunity for professional development • Substantial freedom and responsibility • Supportive, friendly, motivated and diverse team • Great colleagues and social events • Ability to contribute to market transformation • Remote-work support and encouragement of public transport • Plant-based meals and milk at company events/dinners • Paperless business environment