One80 Intermediaries
B2B • Finance • Enterprise
One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.
Customer Service Team Lead – Life & Health, Veterinary-Focused
Job not on LinkedIn
November 13
One80 Intermediaries
B2B • Finance • Enterprise
One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.
📋 Description
• Support and guide the CSR team in daily operations to ensure service excellence and productivity goals are met. • Monitor key performance indicators (KPIs) and SLAs to ensure client and departmental objectives are achieved. • Conduct quality monitoring and participate in calibration sessions with leadership to maintain alignment across the team. • Research and resolve escalated customer inquiries or service issues; identify root causes and recommend improvements. • Assist with performance development by leading regular one-on-one sessions to review results and identify opportunities for growth.
🎯 Requirements
• Associate degree required; Bachelor’s degree preferred. • 3+ years of experience as a Customer Service Representative within insurance or a related field. • Previous lead or coaching experience preferred. • Property & Casualty and/or Life & Health license (IL) preferred or ability to obtain within 60 days.
🏖️ Benefits
• Health insurance • Full-time hours • Professional development opportunities
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