Leave Management Administrator

57 minutes ago

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OneDigital

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Insurance • Finance • HR Tech

OneDigital is a company that specializes in providing insurance, financial services, and HR consulting solutions. By leveraging technology and innovation, OneDigital aims to transform complex and inefficient landscapes through business automation, APIs, product development, and AI. Their services include employee benefits consulting, property and casualty insurance, retirement plan administration, and wealth management. OneDigital is committed to diversity, equity, inclusion, and belonging within its corporate culture and offers a range of services aimed at helping businesses and individuals achieve their aspirations of health, success, and financial security.

1001 - 5000 employees

Founded 2000

💸 Finance

👥 HR Tech

📋 Description

• Assist with the day-to-day LOA administration for clients by supporting the Leave Management Specialists and Team Lead on key tasks for all assigned clients. • Develops and maintains professional client relationships. • Reliably attends during scheduled work hours as required. • Provide accurate reporting and feedback as it relates to the status of the leave process for both client and internal team members. • Process incoming communications, faxes and documentation for the team and prioritize, escalate, and resolve accordingly. • Courteously answer inbound team phone calls and provide a high level of customer service with accurate and helpful information. • Provide excellent service and timely responses for all potential leave inquiries with specific guidance regarding the process and education as it relates to job protection and wage replacement options during the absence. • Process any applicable forms efficiently and provide necessary updates to the impacted individuals. • Effectively support the full leave of absence life cycle administration with a commitment to the compliance for all Federal, State, and local regulations related to leaves including but not limited to FMLA, CFRA, PDL, PFL, USERRA, ADA/ADAAA, and company specific leave policies. • Assist with the onboarding process of new clients which may include attending implementation meetings, reviewing company policies, and supporting the team to organize and input necessary information for the new client partnership. • Participate in and support the team with specific projects as it relates to leave administration and compliance. • Work closely with all team members and assigned clients to aid with leave policies, processes and specific leave scenarios that may need additional attention. • Respond timely to all incoming inquiries and assigned tasks within system including reminders for necessary paperwork and return to work communications. • Attend educational webinars and trainings to continue to learn and stay up to date on the changing environment of leave of absence administration.

🎯 Requirements

• Five (5) years’ experience with Human Resources or general office administration for a mid to large sized employer • Disability management and/or FMLA administration experience preferred • Proven experience working in a fast-paced, professional environment with numerous deadlines and competing priorities • Strong technology experience in systems such as benefit administration, payroll or HRIS reporting • Knowledge of Federal, State, and local regulations related to employer compliance and specifically the legal aspects of leave of absence administration • Excellent proficiency with Microsoft Office Products and with a focus on Excel reporting functionalities • Ability to speak and write in Spanish a plus.

🏖️ Benefits

• health, wellbeing, retirement, and other financial benefits • paid time off • overtime pay for non-exempt employees • reimbursement of job-related expenses per the company policy • employee perks and discounts