Program Administrator

🕒 May 21

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

🖥️ Administration

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

OneMagnify

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1967

🤝 B2B

🛍️ eCommerce

🤖 Artificial Intelligence

B2B • eCommerce • Artificial Intelligence

OneMagnify is a company focused on creating optimal customer experiences through digital transformation. They specialize in a variety of services including customer research, brand experience, UI/UX design, website development, eCommerce, and programmatic media powered by AI. By leveraging data-driven strategies and technology, OneMagnify enhances customer engagement and develops personalized experiences at scale for their clients.

📋 Description

• Deliver Reliable Client Program Support • Serve as a primary point of contact for Dealers, Independent Repair Facilities, and customers via phone and email, aligned to defined SLAs and client expectations • Provide clear guidance on program rules, eligibility, and technical website issues tied to active automotive programs • Maintain consistent follow-through on inquiries so issues are resolved, not just acknowledged • Conduct semi-scripted outbound mystery shop calls to dealers and independent repair facilities • Observe and assess customer service interactions against program guidelines • Capture findings accurately to support quality and program improvement efforts • Work across multiple systems simultaneously, including client-owned platforms and OneMagnify tools • Use Salesforce Service Cloud to manage contact records, cases, and follow-ups • Apply solution-focused thinking to identify root causes and escalate issues appropriately • Facilitate dealer and customer rewards programs, including processing financial payouts as defined by client programs • Ensure data accuracy and compliance when handling sensitive personally identifiable information (SPII) • Partner with operations and delivery teams to keep programs running smoothly end to end • Communicate regularly with OneMagnify teammates through Microsoft Teams, email, phone, and on-camera meetings • Share patterns, issues, and feedback that help improve program execution and customer experience • Operate within OneMagnify’s quality standards and documented work practices

🎯 Requirements

• High school diploma or equivalent experience • At least 3 months of customer service experience in a call center, operations, or client-facing environment • Clear written and verbal communication skills with a focus on follow-through • Comfort working in Microsoft Outlook, Word, and Excel • Ability to navigate multiple systems and resolve basic technical issues in a remote setting • Experience handling sensitive customer information with care and discretion • A customer-first mindset balanced with accountability to process and accuracy • Demonstrated initiative in day-to-day work

🏖️ Benefits

• Flexible work arrangements