Application Support Developer

Job not on LinkedIn

🕒 Yesterday

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B on 2015-06

B2B • SaaS • Finance

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Deliver timely, high-quality technical support for OSV enterprise applications, serving as a responsive point of contact for issues and questions. • Investigate and resolve application issues by identifying root cause and coordinating with the development team on technical solutions. • Partner with development teams and product owners to identify, document, and prioritize defects; maintain current knowledge of features and work in progress across assigned product areas. • Log, track, and manage support tickets with internal teams and external vendors through resolution, maintaining clear documentation throughout. • Support the design, testing, and documentation of new and existing application features, enhancements, and bug fixes as assigned. • Develop and maintain skills in cloud-based technologies including Workday and Salesforce; develop and execute data scripts as needed. • Perform development work to resolve application defects and partner with development teams on testing and deployment of fixes. • Proactively monitor production applications and escalate emerging issues before they impact customers. • Produce clear, well-organized technical documentation for both business and technical audiences.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field required. • 1–2 years of experience in software development, application support, or a related technical role preferred. • Proficiency constructing SQL queries of moderate complexity; experience with T-SQL and stored procedures. • Solid understanding of object-oriented programming principles. • Experience developing or consuming web services (SOAP, REST, JSON, XML). • Genuine passion for technology and continuous learning. • Preferred Skills: Salesforce platform development or administration experience. • Familiarity with Workday integration or reporting. • Experience with issue tracking platforms such as Zendesk, Jira, or ServiceNow. • Exposure to Azure DevOps or similar Agile project management tools.

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities