Vice President, Customer Value and Loyalty Solutions

Job not on LinkedIn

November 8

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $250 / year

⏰ Full Time

🔴 Lead

👔 Vice President

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International Luxury Hotel Association

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B2B • Travel • Hospitality

International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence.

11 - 50 employees

Founded 2012

🤝 B2B

📋 Description

• Develop, evaluate, and maintain a suite of services and products geared toward assisting homeowners, for example, home maintenance, insurance products, energy efficiency solutions, financial wellness tools. • Create and manage a homeowner loyalty program that rewards positive behaviors such as on-time payments, product adoption, and referrals. • Design and implement programs that integrate real estate broker partnerships with lender services, driving homeowner retention and new mortgage originations. • Build and manage partnerships with third-party providers, financial technology (fintech), and property technology (proptech) companies to deliver differentiated offerings to our own customers as well as our clients’ customers. • Partner with leaders within the Onity’s Marketing, Originations, Servicing, Subservicing, Product, and Finance teams to initiate and develop services and loyalty programs that increase customer satisfaction, advocacy, lifetime value, and generate measurable business impact. • Provide strategic direction and thought leadership in cross-functional initiatives related to acquisition, retention, and service expansion to accelerate organizational growth. • Define KPIs for retention and loyalty; track the performance of services provided to homeowners and clients; lead strategic improvements with the goal of strengthening the overall value proposition. • Use data and analytics to segment customers and markets, and use data-based insights to guide strategy toward targeted growth, enhanced loyalty, and differentiated service delivery.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Finance, or related field (MBA preferred). • 10+ years of experience in growth strategy, marketing, partnerships, or customer loyalty, ideally in financial services, fintech, prop tech, or consumer membership/loyalty businesses. • Proven track record of driving measurable results in customer acquisition, retention, and loyalty. • Demonstrated experience identifying and developing new product/service offerings, particularly ancillary or partnership based. • Strong understanding of customer lifecycle management, referral programs, and loyalty program design. • Experience negotiating and managing external partnerships and alliances. • Analytical mindset with ability to translate insights into actionable strategies. • Excellent communication, influence, and stakeholder management skills with demonstrated success in securing executive alignment • Proven ability to manage multiple, competing priorities simultaneously and ability to work in a fast-paced environment where continuous innovation is desired. • History of teamwork and willingness to roll up one’s sleeves to get the job done.

🏖️ Benefits

• medical, dental and vision • up to 3% match on 401(k) contributions • generous paid time off • company-paid life, accident and disability coverage • programs for mental, physical and financial wellness