Customer Success Manager — Voice AI

🕒 April 21

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onpreo

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🏠 Real Estate

☁️ SaaS

Real Estate • SaaS • Marketing

onpreo is a company that offers innovative software solutions for the real estate industry. It provides tools such as the intelligent Immobilienpreisfinder for real estate pricing, and the One-Click-Deal™ for digital contract management. onpreo helps real estate agents improve their acquisition processes and maximize their sales efficiency with features like automated pipelines and comprehensive marketing services.

📋 Description

• Responsible for product and technical inquiries related to Voice AI solutions, ensuring high customer satisfaction and strong product adoption. • Develop, optimize and maintain Voice AI workflows, including prompt design, speech recognition and natural interaction. • Support and train customers to use Voice AI and SaaS products effectively, including onboarding and coaching. • Analyze user feedback and performance data to continuously improve product quality, language models and customer-success processes. • Work closely with product and engineering teams on the development of Voice AI features and the automation of internal processes. • Identify upselling and cross-selling opportunities and actively contribute to expanding existing customer relationships. • Contribute to building out the customer-success infrastructure, e.g., by creating knowledge bases, FAQ systems and Voice AI demonstrations. • Provide technical customer support via phone, voice calls or ticketing systems to quickly and competently resolve technical issues.

🎯 Requirements

• Interest in artificial intelligence, especially Voice AI technologies and the advancement of generative language systems. • Some professional experience in customer success, account management or a comparable customer-facing role. • Experience with voice and AI platforms such as fonio, VAPI.ai, retell.ai, ElevenLabs, Deepgram or similar tools is a plus. • Affinity for software and ideally hands-on experience with SaaS solutions such as Userpilot, Intercom or similar systems. • Entrepreneurial mindset, high self-motivation and a desire to achieve visible results and measurable customer success. • Ability to analyze processes, clearly identify improvement opportunities and implement them constructively. • Enjoy interacting and communicating directly with customers, with empathy, openness and a strong service orientation. • Structured, reliable and solution-oriented working style with a high degree of initiative. • Excellent written and spoken German and English.

🏖️ Benefits

• Young company, 100% remote, high level of trust—ideal conditions if you want to grow professionally and personally, develop your skills and leave your mark at a fast-growing company. • Be part of the digital transformation of the real estate industry, one of the world’s largest sectors. • An international, helpful and motivated team that looks forward to working with you and regular team events. • An inspiring company culture based on shared values such as drive, positivity, progress and “Deliver Wow”. • With “onpreo Flex” you decide where you work most effectively. • Our remote-work policy includes the option to work from home or from any location within the United Kingdom or the European Economic Area.