OnSpot Travel Group
51 - 200 employees
Founded 2007
🤝 B2B
☁️ SaaS
B2B • SaaS
OnSpot Travel Group is a B2B SaaS provider that delivers a white‑label, turn‑key on‑demand concierge and traveler assistance platform for travel brands. The company offers 24/7/365 in‑destination support across many countries, real‑time dashboards and analytics, staff augmentation for DMCs, and pay‑per‑use pricing to help travel agencies, tour operators, travel designers and MICE providers improve traveler satisfaction, operational efficiency, and revenue. OnSpot emphasizes omni‑channel support (phone, SMS, WhatsApp, email), integration options, and a focus on elevating the traveler experience while allowing partner brands to retain their identity.
Traveller Support Agent – French / English Speaker
🔥 0 minutes ago
🗣️🇫🇷 French Required
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OnSpot Travel Group
51 - 200 employees
Founded 2007
🤝 B2B
☁️ SaaS
B2B • SaaS
OnSpot Travel Group is a B2B SaaS provider that delivers a white‑label, turn‑key on‑demand concierge and traveler assistance platform for travel brands. The company offers 24/7/365 in‑destination support across many countries, real‑time dashboards and analytics, staff augmentation for DMCs, and pay‑per‑use pricing to help travel agencies, tour operators, travel designers and MICE providers improve traveler satisfaction, operational efficiency, and revenue. OnSpot emphasizes omni‑channel support (phone, SMS, WhatsApp, email), integration options, and a focus on elevating the traveler experience while allowing partner brands to retain their identity.
📋 Description
• Support travellers throughout their journey, providing real-time assistance, coordinating solutions, managing requests, and ensuring a smooth and thoughtful travel experience from start to finish.
🎯 Requirements
• 5+ years of experience in travel, travel assistance, concierge, destination support, or customer experience in tourism. • Fluent / near-native French & English (mandatory) • Strong understanding of traveller expectations and operational realities of the tourism industry • Ability to manage multiple situations with calm, ownership, and attention to detail • Excellent communication and problem-solving skills • A genuine interest in creating seamless and personalized travel experiences
🏖️ Benefits
• 100% remote • Independent Contractor agreement
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