Enterprise Success Manager

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Ontic

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Aerospace • Hardware

Ontic is a global OEM and maintenance, repair and overhaul (MRO) services provider specializing in established, certified aircraft parts. For over 45 years Ontic has acquired, licensed and manufactured complex engineered components and top-level assemblies (electronics/avionics, hydraulics, pneumatics and more) and supports commercial, military, rotorcraft and business aviation customers worldwide. The company provides end-to-end parts supply, OEM licensing/divestiture services, and global MRO facilities to ensure long-term availability, quality and support for aging fleets.

1001 - 5000 employees

Founded 1974

🚀 Aerospace

🔧 Hardware

📋 Description

• Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform • Own client communication to ensure a streamlined client experience • Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities. Coordinate with Sales colleagues to execute on those opportunities • Forecast client renewals, ensuring retention • Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions • Work collaboratively to address client challenges with a sense of urgency • Seek out opportunities to help the growing Client Success team scale efficiently with tools like Salesforce, Pendo, Domo, JIRA

🎯 Requirements

• 4+ years of experience in Customer Success, Client Success, Client Services, with a SaaS company at an enterprise level • Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities • Ability to work independently and as part of a team in a fast-paced environment • Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives • Familiarity with tools like Salesforce, Pendo, Domo, JIRA • Corporate Security or Executive Protection acumen is a plus • Willingness to travel up to 30%, based on business needs

🏖️ Benefits

• Competitive Salary • Medical, Vision & Dental Benefits • 401k • Stock Options • HSA Contribution • Learning Stipend • Flexible PTO Policy • Quarterly company ME (mental escape) days • Generous Parental Leave policy • Home Office Stipend • Mobile Phone Reimbursement • Home Internet Reimbursement for Remote Employees • Anniversary & Milestone Celebrations