Open Practice
51 - 200 employees
Founded 2005
☁️ SaaS
🤝 B2B
SaaS • B2B
<Open Practice> is a cloud-based medical billing and revenue cycle management (OpenPM) software provider that automates claims processing, EDI, patient accounts receivable, scheduling, and practice management for RCM companies and independent and enterprise medical practices. It integrates with EMR/EHR systems, offers rules-based scheduling, reporting, patient engagement tools, and accounts receivable automation to accelerate cash flow and maximize collections. Founded in 2005, Open Practice focuses on delivering an all-in-one SaaS solution and partnering with EHR vendors and RCM organizations.
Customer Service Associate
🕒 February 3
🏈 Ohio – Remote
💵 $45k - $50k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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Open Practice
51 - 200 employees
Founded 2005
☁️ SaaS
🤝 B2B
SaaS • B2B
<Open Practice> is a cloud-based medical billing and revenue cycle management (OpenPM) software provider that automates claims processing, EDI, patient accounts receivable, scheduling, and practice management for RCM companies and independent and enterprise medical practices. It integrates with EMR/EHR systems, offers rules-based scheduling, reporting, patient engagement tools, and accounts receivable automation to accelerate cash flow and maximize collections. Founded in 2005, Open Practice focuses on delivering an all-in-one SaaS solution and partnering with EHR vendors and RCM organizations.
📋 Description
• Supporting medical practices using our billing & practice management software • Helping users understand workflows, resolve issues, and work smarter • Troubleshooting billing questions (claims, payments, balances, posting, etc.) • Explaining complex things clearly — to non-technical users • Acting as a problem-solver, not a script-reader • Using customer interactions to come up with new ideas on how to make our software easier to use
🎯 Requirements
• Real medical billing experience (you’ve been in the weeds) • Strong written and verbal communication skills • Curiosity, patience, and follow-through • Someone who takes pride in being helpful and solving problems
🏖️ Benefits
• 401(k) • 401(k) matching • Dental insurance • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Vision insurance
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