Grow Support Specialist

🕒 January 24

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PushPress

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🧘 Wellness

🤝 B2B

💰 $11M Series A on 2022-08

SaaS • Wellness • B2B

PushPress is a comprehensive gym management software platform designed to help gym and studio owners streamline their business operations. The platform provides a wide range of features including member management, billing, workout tracking, and lead engagement automation. PushPress integrates with various tools such as Stripe, Slack, and Google Analytics to enhance functionality. The platform aims to simplify the management of gym-related tasks while providing data-driven insights to help make better business decisions. By offering tools tailored specifically for fitness businesses, PushPress enables gym owners to focus on fostering a strong community and improving member retention.

📋 Description

• Respond to incoming Intercom chats from Grow customers and manage conversations through resolution, including CRM-related questions and workflows. • Triage issues, resolve them directly when possible, or escalate with clear and complete context. • Follow up on snoozed or pending conversations to ensure timely closure.Identify recurring issues and share trends with the Support Lead. • Validate and improve help articles, macros, and bot responses. • Collaborate closely with L1 and L2 teammates. • Stay current on product updates, releases, and changes.

🎯 Requirements

• Strong working knowledge of the PushPress Grow product and/or GHL, with familiarity in PushPress Core and CRM-based communication workflows. • Experience using tools such as Intercom, Slack, and Zoom, with the ability to learn new systems quickly. • Strong troubleshooting skills and the ability to deliver clear, step-by-step solutions. • High ownership and comfort working with minimal supervision. • Clear, patient communication when explaining technical concepts. • Strong attention to detail and organized work habits. • Interest in fitness, gym operations, or small business ownership.