Customer Service Representative

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🕒 January 28

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Helix Workforce

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Helix Workforce is a nearshore staff augmentation company that provides full-time, Helix-employed professionals to businesses, handling employment, payroll, equipment, HR policies, compliance, and workforce continuity. Clients retain responsibility for task assignment, processes, and performance standards, while Helix supplies stable, long-term operational capacity for teams that already know what needs to be done. The service is aimed at operators and scaling teams that value clarity and control over outsourcing or outcome-based guarantees.

📋 Description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Provide accurate information, guidance, and follow-up based on established procedures. • Resolve customer issues or escalate cases when necessary. • Document interactions clearly and accurately in internal systems. • Maintain high standards of customer satisfaction and service quality. • Follow confidentiality and data-handling guidelines.

🎯 Requirements

• Previous experience in customer service, support, or similar roles (preferred). • Strong written and verbal communication skills. • Basic computer proficiency and ability to navigate support tools or CRM systems. • Ability to work independently in a remote environment. • Strong organizational skills and attention to detail. • Professional fluency in the required working language (English and/or Spanish, depending on assignment).

🏖️ Benefits

• Compensation: Open to negotiation, based on experience and qualifications. • Location: 100% Remote. • Schedule: Full-time or part-time, depending on operational needs.