Senior Workplace Operations Manager

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OpenAI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

OpenAI is a leading research organization and company dedicated to creating advanced artificial intelligence technology, with a strong emphasis on safety and ethical considerations. OpenAI's mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. The company develops AI products like ChatGPT, which can assist users with tasks ranging from everyday requests to complex enterprise solutions. OpenAI also provides an API platform that integrates its AI models into various applications. The company is focused on innovation in AI and improving data analysis capabilities, while emphasizing safety and ethical governance of their systems.

📋 Description

• Set and own the country-wide workplace operating model, service quality, operational readiness, employee experience, and escalations across India, including but not limited to Mumbai, New Delhi, and Bangalore. • Keep India workplaces safe, reliable, welcoming, and ready for employees, visitors, and business priorities. • Own integrated facilities-management governance, service standards, SLAs, KPIs, commercial accountability, and escalation paths for facilities-management partners, contractors, and specialist vendors. • Serve as a strategic workplace partner to India business leaders and regional REW leadership, anticipate emerging needs, and align country priorities with regional REW strategy. • Own country-level operating budgets, forecasting, resource prioritization, purchasing discipline, and vendor spend in partnership with Finance and Procurement. • Lead operational readiness and cross-functional handover for office openings, expansions, renovations, moves, commissioning, and post-occupancy stabilization. • Own the governance and escalation of workplace safety, facilities-related compliance, emergency preparedness, incident response, corrective actions, and business continuity in partnership with the appropriate experts. • Define and continuously improve scalable playbooks, standard operating procedures, service standards, documentation, and reporting across sites. • Define service KPIs and use workplace data, employee feedback, operational metrics, and financial insights to inform leadership decisions and measure improvement. • Coordinate with Workplace Experience, Food, Corporate Security, IT, People, Finance, and Procurement on programs, executive visits, events, and office changes. • Provide senior operational leadership during incidents, communicate clearly with business and regional stakeholders, and drive timely resolution and corrective actions. • Advance an AI-native workplace through practical use of AI, automation, and lightweight tools to improve visibility, reduce manual work, and strengthen operational controls

🎯 Requirements

• 8+ years of experience in workplace, facilities, corporate real estate, hospitality operations, or a related field, including complex or multi-site environments. • Demonstrated independent leadership of workplace or facilities operations across multiple locations in India, including experience building or scaling operating models in Mumbai, New Delhi, and Bangalore. • Proven management of integrated facilities-management providers, contractors, and specialist vendors, including SLAs, performance reviews, escalations, and commercial accountability. • Ownership of country-level operating budgets, forecasting, procurement, invoice processes, and vendor spend. • Working knowledge of workplace safety, emergency preparedness, business continuity, and India facilities-related compliance, with sound judgment about when to involve specialists. • A strong track record of influencing India business leaders, regional stakeholders, executives, landlords, vendors, and cross-functional partners without formal authority. • Strong project and change-management skills across concurrent workstreams, dependencies, and deadlines. • A systems mindset and experience turning recurring problems into clear processes, standards, reporting, and operating rhythms. • Clear, proactive communication of operational risks, priorities, decisions, and trade-offs. • Senior-level independent ownership, sound risk and escalation judgment, and the ability to move confidently between country strategy and hands-on execution. • The ability to thrive as the operating model evolves in a high-growth, fast-changing environment. • Willingness to work onsite five days per week, travel regularly among Mumbai, New Delhi, and Bangalore, and be based in or relocate to Mumbai or Bangalore. • Preferred: experience in a high-growth global technology company or similarly complex, service-intensive organization. • Preferred: direct involvement in opening, expanding, relocating, or stabilizing offices in India.

🏖️ Benefits

• Please Note: we have set up limits for applications across roles. Candidates may not apply more than 5 times in any 180 day span.