Customer Support Lead – Global

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

OpenArt AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

📱 Media

☁️ SaaS

Artificial Intelligence • Media • SaaS

OpenArt AI is an all-in-one AI creative platform that lets creators, brands, and studios generate and edit images, short-form videos, audio, characters, and 3D worlds from text or reference images. The product includes a chat-driven Director interface for storyboarding and shot-level control, multiple selectable top-tier image and video models (e. g. , Seedance, Sora, Veo, Seedream, GPT Image), tools for consistent character creation, camera and motion controls, video relighting, background replacement, upscaling to 4K, audio/music/voice generation and lip-sync, and exportable assets. OpenArt offers an integrated web-based workflow (free and paid tiers) focused on rapid iteration of cinematic, social, and branded content.

📋 Description

• Lead global customer support across email, community, and social channels • Manage and develop a distributed support team, setting clear goals, KPIs, and quality standards • Resolve complex, sensitive, and high-priority customer issues • Manage support responses on Trustpilot, Reddit, and other public platforms, addressing complaints and coordinating escalations • Build scalable workflows, escalation processes, SLAs, quality reviews, and performance reporting • Improve efficiency and service quality through AI, automation, self-service, and better support tooling • Build a Voice of Customer feedback loop and turn recurring issues into actionable insights • Partner with Product, Engineering, Operations, Lifecycle Marketing, and Data to resolve root causes and improve retention through proactive follow-up and product education • Measure customer satisfaction, repeat contacts, and post-support retention

🎯 Requirements

• 7+ years in Customer Support, Customer Experience, Customer Operations, or a related function, with a track record of leading, coaching, and developing teams • Experience supporting global customers for a software, SaaS, consumer internet, or technology product • Strong command of support workflows, KPIs, SLAs, escalation processes, and quality management • Comfortable using data to diagnose problems and improve performance • Strong empathy and customer judgment, balancing customer needs with business considerations in difficult situations • Strong product sense and ability to turn customer feedback into practical improvements through collaboration with Product and Engineering • Hands-on experience managing public reviews and customer discussions on Trustpilot, Reddit, and similar platforms, including complaints and sensitive public conversations • Demonstrated success improving retention through service recovery, proactive follow-up, and customer experience improvements • Interest in AI and automation, with practical judgment on using technology to improve support quality and efficiency • Excellent written and verbal communication skills in English

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume