Clinical Specialist, Clinical Quality

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Execute high-volume, structured audits of provider charts to ensure protocol alignment and documentation accuracy. • Assist Quality RNs in "deep-dive" investigations to identify systemic gaps and process failures. • Monitor and maintain the database for provider quality trainings, ensuring 100% compliance during mass hiring cycles. • Disseminate approved quality messaging and educational updates to the provider population with professional tact. • Work across the organization to flag issues in the "intake-to-implementation" pipeline, preventing errors before they reach the clinical stage. • Jump in to support any team member or department project as organizational needs shift—we tackle every problem as a unified front.

🎯 Requirements

• High School Diploma or GED with 2+ years of direct clinical environment experience (e.g., Medical Assistant, Scribe, or Clinical Coordinator). • Proficiency in Excel & google sheets and a quick ability to learn Electronic Health Record (EHR) systems and tracking tools. • A foundational understanding of clinical workflows. You should know the typical lifecycle of a patient visit and how documentation flows from intake to discharge. • Experience interacting directly with patients in a clinical capacity. This ensures you understand the "human element" behind the data you are auditing.

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Generous PTO & hybrid-work flexibility • 401(k) + Company Match • Life Insurance, Pet insurance, and more