Senior Revenue Enablement Lead, Customer Success

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Partner with Customer Success Leadership to define and reinforce best practices across the full customer lifecycle • Diagnose gaps in customer experience, retention, and expansion performance, and design enablement programs to address them • Own onboarding programs for CSMs, TAMs, and Client Support teams, ensuring consistency across all verticals • Build training, coaching frameworks, and certifications that improve customer outcomes and operational excellence • Lead “train-the-trainer” efforts for BPO and support teams to ensure alignment and scalability • Collaborate with GTM Readiness to ensure new products and pathways are effectively integrated into the post-sale experience • Partner with front-line leaders to reinforce coaching, conduct call reviews, and drive continuous improvement

🎯 Requirements

• 6+ years of experience in customer success, enablement, or post-sale operations • Proven ability to operate as a strategic partner to Customer Success or Support leadership • Deep understanding of customer lifecycle management, retention, and expansion strategies • Experience building onboarding programs and ongoing development frameworks for CS teams • Strong coaching and facilitation skills, with a hands-on approach to improving performance • Excellent cross-functional collaboration and communication skills • Comfortable operating in a fast-paced, evolving environment

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more