1st Line Support Engineer – Shifts including nights & weekends

🔥 16 hours ago

🇮🇳 India – Remote

💵 €400 / month

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Openprovider

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Openprovider is a domain registrar with over 20 years of experience, specializing in simplifying and securing the domain operations of web hosters, marketing agencies, domain investors, and other resellers. The company offers domain registration and management services under a membership model, providing access to more than 2,000 top-level domains with fixed pricing and additional security services. Openprovider's offerings are enhanced by ISO 27001 certification, ensuring outstanding data protection, and their strong API integrations allow for streamlined domain management and automation. Members can enjoy cost-price domain transactions, exclusive deals on services such as SSL certificates and premium DNS, and a centralized dashboard for managing domains and services.

📋 Description

• Work rotational shifts to provide 24/7 customer support • Provide high-quality customer service and resolve issues via phone, chat, and ticketing system • Follow Out of Office procedures and maintain communication with the team across shifts • Solve tasks using internal toolsets for SSL certificates, domains, Plesk licenses, and SpamExperts • Maintain and improve the knowledge base as a single source of truth • Collaborate with departments around the world to resolve customer problems and improve products and services • Analyze daily operations and processes to identify automation and process-improvement opportunities • Learn independently and collaboratively about products, technologies, and tools • Handle abuse requests and the end-user queue

🎯 Requirements

• Bachelor’s degree in Information Technology or a related IT field • 1–2 years of experience in Customer Technical Support • Fluent English speaker • Excellent written and spoken communication skills • Strong grammatical accuracy and ability to express thoughts clearly • Ability to search, structure, systematise, and document knowledge effectively • Ability to explain complex technical topics in simple, accessible language • Ability to work autonomously without direct supervision • Enthusiasm for continuously learning new skills and technologies • Understanding of mail servers, filters, and SpamExperts/spam handling • Basic API literacy and understanding of request flows • Practical knowledge of Excel and MS Office tools • Ability to maintain focus in a remote-first environment • Comfortable attending team meetings and company events when available • Ability to work rotating shifts, including nights, weekends, and holidays • Solid SSL expertise, including processes, validations, errors, and troubleshooting (nice to have) • Knowledge of nameservers, DNS, and DNSSEC (nice to have) • Ability to adhere to SLA targets and perform under pressure (nice to have)

🏖️ Benefits

• 100% remote work with no mandatory office presence • 31 working days of PTO • 5 company-wide public holidays • Quarterly and annual performance reviews with career growth opportunities • Diverse and inclusive global team culture • Regular online social activities, virtual coffee breaks, online games, meetups, and company gatherings • Internal workshops, cross-team projects, and knowledge-sharing sessions • Modern collaboration platforms and remote-work tools • AI subscription (Claude) • Supportive environment focused on trust, transparency, and wellbeing