Operations Manager

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OpsArmy

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

💳 Fintech

🛍️ eCommerce

HR Tech • Fintech • eCommerce

OpsArmy is a fully managed HR service designed to help companies fill open roles and reduce payroll costs by hiring top international talent. It combines various HR functionalities including talent sourcing, payroll management, performance oversight, and career coaching, making it easier for businesses to scale efficiently. With a focus on providing skilled workforce solutions at lower costs and hassle-free onboarding, OpsArmy accelerates company growth while ensuring quality talent management.

📋 Description

• Lead and oversee client operations and service delivery across multiple accounts • Manage and mentor team leads/managers, ensuring strong performance and accountability • Build, refine, and enforce scalable systems, processes, and workflows • Identify operational gaps early and implement proactive solutions • Drive continuous process improvement and efficiency across teams • Maintain high standards of client satisfaction and internal alignment • Act as a key point of contact for both clients and internal stakeholders • Step into day-to-day operations oversight as needed, especially during scaling phases • Bring structure and clarity in a fast-moving, startup-like environment

🎯 Requirements

• Proven experience in a senior operations or service delivery leadership role • Experience managing managers or team leads • Strong systems and process-oriented mindset • Demonstrated ability to create structure, accountability, and operational clarity • Proactive in identifying inefficiencies and improving workflows • Comfortable working in high-pressure or fast-changing environments • Excellent communication skills, both client-facing and internal • Background in BPO, SaaS operations, implementation operations, or customer operations