L2 Technical Support Engineer

🔥 4 minutes ago

🇷🇴 Romania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OPSWAT

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $125M Private Equity Round on 2021-03

Cybersecurity • Enterprise • SaaS

OPSWAT is a cybersecurity company specializing in comprehensive IT and OT defense solutions. With over 20 years of innovation, OPSWAT provides advanced threat prevention through its MetaDefender Platform, which integrates a multitude of security technologies aimed at protecting critical infrastructures globally. The platform includes solutions for file security, email security, malware analysis, and more, targeting both public and private sector organizations. OPSWAT emphasizes its commitment to securing both traditional IT environments and operational technology (OT) networks, ensuring robust defense mechanisms against a wide array of cybersecurity threats. Trusted by over 1,700 customers worldwide, OPSWAT is a leader in the cybersecurity industry, known for its partnerships and certifications, as well as its comprehensive support and training services.

📋 Description

• Handle complex technical issues and escalated issues from Tier 1 support via phone, case system, and chat • Provide advanced troubleshooting and support for OPSWAT solutions through log analysis, system diagnostics, and network configurations • Conduct remote sessions with customers • Reproduce customer issues in lab environments and validate solutions and bug fixes • Evaluate issue complexity and escalate to Tier 3 support • Collaborate with Tier 1 and Tier 3 support • Work closely with technically oriented customers, including engineers and IT personnel • Provide customer status updates while adhering to SLAs and commitments • Maintain clear, professional communication to ensure positive customer experience and CSAT • Contribute to knowledge-base creation and updates for customer self-service • Mentor L1 support and contribute to support process improvement • Participate in professional services delivery • Participate in other side projects and operations as requested

🎯 Requirements

• Bachelor’s degree in computer science, a technical discipline, or equivalent experience • Strong knowledge of Windows and Windows Server • A good foundation of basic networking concepts • Basic knowledge of Linux, with an interest in expanding the knowledge • Ability to think logically, analyze logs, and troubleshoot computer software and IT-related issues • Troubleshooting SCADA communications issues • Hands-on understanding of Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Zipkin, Sentry, Prometheus, and ELK stack • Strong spoken and written English • Excellent communication and interpersonal skills • Proven customer-oriented attitude • Strong team collaboration abilities and organizational skills • At least 2–4 years of experience providing customer support for technical software products, a technical helpdesk environment, or a related field • Nice to have: experience with offshore teams, computer programming, Mac OS, cybersecurity, network integration, SCADA/PLC certifications, control system design, PLC programming, SCADA development, AWS/GCP, Linux infrastructure, Bash, PowerShell, Python, MySQL, or MongoDB

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