Technical Support – QA Specialist

Job not on LinkedIn

🔥 12 hours ago

🌐 Ukraine, Poland, +2 more countries – Remote

🇺🇦 Ukraine – Remote 🇵🇱 Poland – Remote 🇩🇪 Germany – Remote 🇸🇰 Slovakia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

OptiPlay

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎮 Gaming

🤝 B2B

🔌 API

Gaming • B2B • API

OptiPlay is a B2B iGaming content provider that builds premium HTML5 casino slot games and white‑label game integrations for licensed operators and platform partners. The company offers a REST API and sandbox for rapid integration, certified RNG and independently tested game mathematics, configurable RTP/volatility, cross‑platform (desktop, mobile, tablet) titles built with PixiJS/HTML5, and responsible‑gaming features. OptiPlay highlights 10+ released games, 50+ operator partners across 20+ regulated markets, multi‑language and multi‑currency support (including crypto), and 24/7 partner support. It is incorporated in 2025 and positions itself as an operator‑focused, fast‑shipping provider of certified slot content.

📋 Description

• Handle technical requests from clients, operators, and internal teams • Investigate, reproduce, and troubleshoot slot game issues • Analyze logs, game sessions, and technical identifiers • Verify game functionality on desktop and mobile • Create bug reports and verify fixes • Perform smoke/sanity testing after fixes and releases • Support production incident investigations and escalate critical issues • Track client-facing issues through resolution • Collaborate with QA, Development, DevOps, Account Managers, and other teams • Maintain troubleshooting documentation and identify recurring issues

🎯 Requirements

• 2+ years of experience in QA, Technical Support, Application Support, or similar • Understanding of software testing and client-server architecture • Experience with defect investigation and bug reporting • Basic knowledge of HTTP/HTTPS and SQL • Experience with REST APIs and Postman • Experience with ClickUp or similar tools • Strong analytical and troubleshooting skills • Good technical communication skills • English sufficient for written communication • Experience in iGaming, online casino, or slot provider products • Knowledge of casino/game provider or aggregator integrations • Experience with Kibana, Grafana, Sentry, Datadog, or similar tools • Understanding of microservices and production incident investigation

🏖️ Benefits

• 21 vacation days + 2 extra day-offs annually • 12 paid sick days • Fully remote format — work from anywhere you feel productive • Flexible schedule: start your day anytime between 08:00–11:00 CET • Fixed budget for health insurance and gym/fitness • Provided all required work equipment • Zero bureaucracy and direct communication with founders and C-level • Minimal meetings, async-friendly workflow • Startup energy: fast motion, creativity, and tight-knit communication • Business trips and team meetups several times per year • Multiple salary payout options (flexible formats) • Many more perks unlocked after we hit break-even