Customer Success Manager

🕒 September 17

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 42%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Optro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

☁️ SaaS

📋 Compliance

🤖 Artificial Intelligence

SaaS • Compliance • Artificial Intelligence

Optro is an enterprise software company (formerly AuditBoard) that provides an AI-powered Governance, Risk, and Compliance (GRC) platform for large organizations. Its cloud-based system connects audits, controls, risk assessments, third-party risk, and compliance frameworks into a unified operational model that continuously monitors evidence, surfaces control failures, and automates assurance workflows. Optro targets enterprises and regulated organizations seeking to scale risk programs, improve visibility and compliance, and leverage domain-trained AI to move from reactive oversight to proactive risk management.

📋 Description

• Develop and maintain strong relationships with key customer stakeholders in the APAC region • Create strategic account plans aligned with customer business objectives to drive mutual success and growth • Partner closely with Sales and Partner teams to ensure seamless customer transitions and regional ecosystem growth • Stay current on product updates and features and advise customers on leveraging Optro’s solutions for local regulatory and business needs • Conduct webinars and community content sessions to educate users and maximize product value • Identify and execute upselling and cross-selling opportunities • Develop strategies to minimize churn and foster long-term customer loyalty • Gather APAC-specific customer feedback and advocate for customer needs within the global organization • Identify and resolve customer challenges by collaborating with internal teams across time zones • Serve as the primary point of contact for customers and drive long-term relationships

🎯 Requirements

• Minimum of 3 years of experience in Customer Success or Account Management within a B2B SaaS environment • Proven experience in audit, risk management, compliance (GRC), or management consulting is highly preferred • Professional fluency in Japanese and English is preferred • Cultural intelligence and meticulous attention to detail in a fast-paced, multi-cultural business environment • Ability to work autonomously and proactively with minimal direction while managing ambiguity • Ability to interface with C-level executives to drive program strategy and demonstrate ROI • Familiarity with Customer Success tools such as Gainsight, Salesforce, or similar platforms • Hands-on experience with GRC platforms is preferred • Exceptional relationship-building and problem-solving skills, with the ability to engage and influence stakeholders at all organizational levels • Willingness and ability to travel as needed • Background checks are required • Ability to work primarily on Singapore Standard Time (SGT), with flexibility for global collaboration

🏖️ Benefits

• Monthly work from home allowance - varies by location • Benefits depend on location but include statutory coverage • Competitive compensation & bonus program • Annual leave and holidays • Employee resource groups • Opportunities for team and company-wide get-togethers • Opportunities to launch a career at a fast-growing SaaS company

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