Customer Success Manager II

🕒 August 19

🇯🇵 Japan – Remote

💵 ¥8.8M - ¥10.4M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teamworks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $235M Series F - Teamworks on 2025-06

Consulting • Healthcare • Logistics

Teamworks is a SaaS "Operating System for Sports" that unifies communication, roster and personnel management, scheduling, performance, coaching, compliance, inventory, nutrition, and other operations for professional, collegiate, Olympic/NGB, and military/tactical teams. The platform centralizes workflows, file sharing, automated processes, and AI-driven analytics (Teamworks Intelligence) to inform talent acquisition, roster construction, athlete evaluation, and game strategy. Teamworks serves thousands of teams and hundreds of collegiate departments and professional organizations worldwide, helping organizations coordinate staff and athletes, streamline operations, and improve performance.

📋 Description

• Own the full customer lifecycle for Japan clients, from implementation and training through renewal and expansion • Manage customer relationships across Hub, AMS, Strength & Conditioning, Recruiting, and Intelligence products • Drive renewals and account growth across the Japan portfolio • Continuously train and upskill clients to maximize system value • Partner with PSM and Intelligence teams across AMS, Strength & Conditioning, Coaching, and Player Personnel accounts • Identify and pursue new club engagements and upsell opportunities in Japan • Serve as Teamworks’ representative in Japan and help shape market growth from the ground up

🎯 Requirements

• Previous experience within a sporting organization, as a player, coach, or operations staff • Strong understanding of the Japanese sports ecosystem • Fluency in Japanese and English, spoken and written • Strong project management, data literacy, and communication abilities • Strong leadership and communication skills • Solution-focused, proactive mindset with a passion for customer experience • Willingness and ability to travel throughout Japan as required • Experience in Customer Success, Account Management, or SaaS (preferred) • Experience using Teamworks products (Hub, AMS, Smartabase) or similar athlete and team management platforms (preferred) • Legal right to work in the indicated location without employer sponsorship now or in the future

🏖️ Benefits

• Equity • ¥1,440,000 commission • Remote work arrangement • Travel within Japan for face-to-face partner engagements