Manager, RFP & Proposal Operations

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Optro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

☁️ SaaS

📋 Compliance

🤖 Artificial Intelligence

SaaS • Compliance • Artificial Intelligence

Optro is an enterprise software company (formerly AuditBoard) that provides an AI-powered Governance, Risk, and Compliance (GRC) platform for large organizations. Its cloud-based system connects audits, controls, risk assessments, third-party risk, and compliance frameworks into a unified operational model that continuously monitors evidence, surfaces control failures, and automates assurance workflows. Optro targets enterprises and regulated organizations seeking to scale risk programs, improve visibility and compliance, and leverage domain-trained AI to move from reactive oversight to proactive risk management.

📋 Description

• Manage and develop a team of Analyst I, Analyst II, and Sr. Analysts across West, Central, East, and EMEA time zones. • Build structured onboarding, skill-building, and performance feedback programs. • Conduct weekly 1:1s focused on professional development, workload balance, and long-term growth. • Own performance management and calibration; ensure team members meet workload targets while protecting against burnout. • Serve as the primary point of contact for internal stakeholders on team deliverables, capacity, and escalations. • Own the end-to-end RFP and security questionnaire workflow — focusing on reducing turnaround time and raising quality standards. • Manage the Salesforce (SFDC) Cases queue daily to ensure accurate data hygiene, assignment progression, and reporting integrity. • Produce weekly, monthly, and quarterly analytics on volume metrics and team productivity.

🎯 Requirements

• 3+ years in a Sales, RevOps, Proposal Management, or related operations role. • At least 1 year in a people management or formal team lead capacity, with demonstrated experience developing early-career professionals. • Proven track record managing high-volume proposal operations in a fast-paced SaaS or technology environment. • Expertise in Salesforce (SFDC) for case management, data hygiene, and reporting. • Hands-on proficiency with RFP automation software (e.g., Responsive). • Proficiency with content management tools such as Highspot, Guru, and/or Notion. • Demonstrated curiosity or hands-on experience with AI tools (e.g., LLM-assisted drafting, workflow automation). • Strong ability to interpret operational data and use metrics to drive efficiency improvements. • Exceptional interpersonal skills for managing across departments and executive stakeholders.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Professional development opportunities