Renewals Deal Desk Analyst

🕒 May 26

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Optro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

☁️ SaaS

📋 Compliance

🤖 Artificial Intelligence

SaaS • Compliance • Artificial Intelligence

Optro is an enterprise software company (formerly AuditBoard) that provides an AI-powered Governance, Risk, and Compliance (GRC) platform for large organizations. Its cloud-based system connects audits, controls, risk assessments, third-party risk, and compliance frameworks into a unified operational model that continuously monitors evidence, surfaces control failures, and automates assurance workflows. Optro targets enterprises and regulated organizations seeking to scale risk programs, improve visibility and compliance, and leverage domain-trained AI to move from reactive oversight to proactive risk management.

📋 Description

• Execute and enforce company renewal booking policies • Verify order and contract details for accuracy and completeness • Ensure timely and accurate recording of order information into Sales and Accounting systems, and communicate any issues or delays to relevant stakeholders • Provide knowledgeable and efficient support on renewal-related inquiries • Collaborate with management and other teams on cross-functional projects to improve renewals processes, systems, and customer experiences • Assist with the coordination and contracting of combined deals, concessions, and product swaps • Generate, maintain, and analyze renewal order metrics reporting

🎯 Requirements

• 2+ years of prior experience in a deal desk, order management, or billing role • Strong analytical and problem-solving skills, with the ability to interpret and act on data to drive positive business outcomes • Detail-oriented with the ability to work in a fast-paced environment while managing multiple priorities • Excellent communication and interpersonal skills, with the ability to collaborate across multiple teams, processes, and systems • Understanding of deal support/commercial topics, basic accounting, revenue (ASC 606), and billing principles • Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines • Familiarity with SaaS order methodology and software delivery • Proficiency in SFDC and CPQ software with hands-on experience • Knowledge of regulatory compliance requirements related to order and data management (e.g. SOX, GDPR, CCPA/CPRA) • Proficiency in Excel and Google Sheets

🏖️ Benefits

• Launch a career at one of the fastest-growing SaaS companies in North America and EMEA! • Live your best life (LYBL)! $200/mo for anything that enhances your life • Comprehensive employee health coverage • 401(k) with company match • Competitive compensation & bonus program • Flexible vacation (exempt) / Accrued vacation (non-exempt) • Time off for your birthday & volunteering • Employee resource groups • Opportunities for team and company-wide get-togethers! • Parental Leave