Customer Success Manager

🕒 April 30

🌵 Arizona, California, +7 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Opus Training

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📚 Education

👥 HR Tech

🛍️ eCommerce

Education • HR Tech • eCommerce

Opus Training is a platform designed to create and deliver on-the-job training tailored for frontline employees in industries such as hospitality and restaurants. It emphasizes mobile, media-rich, and multilingual training solutions that simplify the training process while enhancing employee skills quickly and effectively. Opus Training provides advanced Learning Management System (LMS) capabilities, promoting compliance training, role certification, and micro-learning techniques, ultimately aiming to boost employee satisfaction and efficiency across various business operations.

📋 Description

• Build strong, long-term relationships with customers as the trusted, consultative advisor on training product functionality • Onboard and support onboarding of new customers including leading implementation and training calls • Conduct regular reporting to ensure customers optimize our product/service, issues are resolved effectively, and customer goals are met • Monitor and service ongoing emails, calls, and live chats with platform users within required SLA • Troubleshoot technical issues raised by customers, and uncover new ways to improve our product • Support deployment of survey initiatives in order to methodically receive customer feedback • Participate in on-call rotation alongside the Customer Success Team for off-hour coverage • Partner cross-functionally on projects to improve the customer experience via feedback, insights, and internal process improvements

🎯 Requirements

• 3+ years in a Customer Success, Relationship Management, Account Management, or similar role • Experience building and maintaining relationships, while working to mitigate churn and drive engagement • Empathetic, positive attitude with a desire to help our customers reach their goals • Experience working with customers with multiple units and stakeholders within an organization • Exceptional communication skills, highly organized, collaborative and detail oriented • Experience working in a hospitality environment is a plus • Familiarity with productivity tools such as Salesforce, Intercom, G Suite and Zoom a plus**

🏖️ Benefits

• 4 weeks paid time off • 14 weeks paid parental • Full Medical, Dental, and Vision • Commuter benefit • Gym and Wellness • Mobile phone reimbursement