Customer Success Operations Partner

🔥 18 hours ago

🌐 Spain, Germany – Remote

🇪🇸 Spain – Remote 🇩🇪 Germany – Remote

💵 €40k - €55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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ORBCOMM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

ORBCOMM is a technology company specializing in the Internet of Things (IoT) solutions, providing telematics and connectivity services across various industries. With a focus on transportation, maritime, and heavy industry, ORBCOMM enables real-time visibility, monitoring, and management of assets through satellite and cellular communication. Their offerings include fleet management solutions, container tracking, and specialized services for agriculture and natural resources, aiming to enhance operational efficiency and safety for their clients.

📋 Description

• Serve as the primary operational point of contact for assigned customer accounts • Own operational workflows and ensure customer-related activities are executed accurately and efficiently • Coordinate customer requests and operational activities across internal teams • Support customer lifecycle processes while maintaining service quality and responsiveness • Manage service contract billing operations and associated administrative processes • Ensure billing accuracy and support revenue integrity initiatives • Review, reconcile, and resolve billing discrepancies with relevant stakeholders • Monitor operational metrics affecting revenue recognition and customer satisfaction • Develop and maintain standardized service offerings for VIACHAIN customers • Support implementation and ongoing management of customer service programs • Ensure consistency with established operational processes and standards • Identify opportunities to improve service delivery efficiency and effectiveness • Own onboarding, offboarding, transfers, suspensions, and RMA-related service contract changes • Partner with Customer Success Managers and Customer Delivery teams on order entry and opportunity progression • Coordinate shipment activities, release management, credit hold resolution, and partial shipment processes • Maintain accurate customer and operational records within business systems • Partner with Customer Success, Delivery, Support, Finance, and Operations teams to resolve customer issues and improve processes • Manage NRU tracking and coordinate resolution efforts with Support teams • Analyze operational data and reporting to identify trends and improvement opportunities • Support initiatives enhancing customer experience, operational scalability, and service performance

🎯 Requirements

• Bachelor's degree in Administrative Science, Technical Science, Business Administration, Operations, or an equivalent combination of education and experience • 2–5 years’ experience supporting customer operations, customer success, service delivery, order management, billing operations, or related business functions • Experience working with CRM and billing systems • Salesforce experience or equivalent CRM platform experience • Strong analytical, reconciliation, and problem-solving skills • Advanced proficiency with Microsoft Excel and reporting tools • Experience managing multiple priorities while maintaining accuracy and attention to detail • Strong communication and stakeholder management skills • Ability to collaborate effectively across cross-functional and global teams • Experience with operational processes, customer contracts, and service-related workflows • Professional proficiency in Spanish and English • Additional language capabilities highly desirable • Experience supporting transportation, logistics, telematics, IoT, SaaS, or technology-enabled service businesses preferred • Experience with customer lifecycle management, billing operations, and revenue-related processes preferred • Experience driving process improvements and operational standardization initiatives preferred • Familiarity with customer success and service delivery best practices preferred • Ability to leverage AI-enabled tools and automation to support daily tasks and productivity • Commitment to continuous learning in digital and AI literacy

🏖️ Benefits

• Health and wellness coverage • Paid time off • Retirement or savings programs • Flexible work arrangements • Insurance coverage • Lifestyle perks • Employee discounts • Collaborative, innovative environment • Accessibility accommodations throughout the selection process

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