Temporary Member Support Technical Specialist

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🔥 8 minutes ago

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ORCID

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

📚 Education

🤝 Non-profit

🔬 Science

Education • Non-profit • Science

ORCID is a non-profit organization that provides a unique digital identifier (an ORCID iD) to distinguish researchers and their work, ensuring proper attribution across various domains of research and academia. By connecting diverse research outputs to a unique author identifier, ORCID improves the visibility, findability, and data interoperability for researchers worldwide.

📋 Description

• Provide first-in-class technical support to ORCID members and service providers • Increase the percentage of members who are fully integrated with ORCID systems • Serve as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all ORCID workflow capabilities and services • Provide technical training to ORCID stakeholders (virtual and in-person) • Liaise with the ORCID technical team for handling complex technical challenges • Proactively identify integration improvements that can be made by ORCID members and advise on implementation. • Coordinate technical issues with our partner organizations where needed • Proactive attitude in identifying improvement areas for support, technical processes, and ways to increase operational efficiencies

🎯 Requirements

• Experience working with scholarly infrastructure systems • Knowledge of scholarly workflows (E.g Repositories, Research Information Management Systems, Manuscript Submission, Grant Application, etc) • Working knowledge of modern web APIs standards and technologies (particularly HTTP, REST, OAuth, XML and JSON) and experience troubleshooting issues related to APIs • Ability to communicate technical concepts to both technical and non-technical audiences • Comfortable providing both live support (via video conference) and offline support (via email and support tickets) • Comfortable running occasional training sessions for internal and external stakeholders, and presenting on webinars and/or in-person events • Experience with CRM and Support tools (Zendesk and Salesforce preferred) • Fluency in English required. Additional languages are a plus. • Ability to travel based upon business needs (less than 10%)

🏖️ Benefits

• Flexible work hours and the ability to work fully from home (when not traveling) • A committed and awesome team serving a community-driven organization • Competitive compensation & benefits, including a generous annual leave allowance, leave for Family & Compassionate Care, and an ORCID-wide day off on the Fourth Friday of each month • A continuous learning environment with opportunities for training & professional development • Tools to support our virtual office environment, including a monthly remote working stipend. • An annual in-person all staff retreat plus optional virtual social events throughout the year.