Customer Support Advisor – Employee Benefits

🕒 September 16

🇵🇹 Portugal – Remote

💵 €17k - €18k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Otonomee | B Corp™

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤝 B2B

💼 Consulting

🤖 Artificial Intelligence

B2B • Consulting • Artificial Intelligence

Otonomee is a remote-first, B Corp™ company that provides bespoke outsourcing and customer experience (CX) services to scaling brands. It delivers high-quality customer support, technical support, customer success, revenue operations, delivery & returns operations, and social media monitoring, and offers AI-related services such as AI readiness assessments, AI implementation, and AI agent optimization to improve CX. Otonomee emphasizes tailored, flexible outsourcing solutions to help companies retain customers and optimize operational workflows.

📋 Description

• Interact with customers as part of the support function • Act as the first line of investigation for benefit- and policy-related queries • Own issue resolution • Liaise with insurers and providers on escalations • Track recurring issues and maintain high-quality documentation • Handle new business administration • Set up new employer schemes • Facilitate application processing between employers, employees, and insurance providers • Update the CRM and internal systems • Support scheme renewals • Work with employers, insurance providers, and customer success teams to refine processes and improve customer experience • Process policy changes, including joiners, leavers, dependents, cancellations, and amendments • Coordinate policy event administration across internal teams and providers

🎯 Requirements

• 2+ years of experience in operations/support within insurance, financial services, benefits administration, or HR • Strong attention to detail • Ability to manage multiple workstreams and handle complexity • Clear written communication skills • Ability to work independently • Ability to work effectively in fast-paced environments • Comfort with ambiguity and evolving processes • Ability to work remotely while being based in Portugal • Availability to travel to Dublin for induction, training, meetings, and quarterly visits

🏖️ Benefits

• Remote-first operating model • Quarterly visits to Dublin for meetings and training • Induction and new hire training in Dublin • Opportunities for growth • Permanent employment • Full-time, 40 hours weekly