Employee Benefit Ops Analyst

🔥 24 minutes ago

🇵🇹 Portugal – Remote

💵 €17k - €18k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Otonomee | B Corp™

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🤝 B2B

💼 Consulting

🤖 Artificial Intelligence

B2B • Consulting • Artificial Intelligence

Otonomee is a remote-first, B Corp™ company that provides bespoke outsourcing and customer experience (CX) services to scaling brands. It delivers high-quality customer support, technical support, customer success, revenue operations, delivery & returns operations, and social media monitoring, and offers AI-related services such as AI readiness assessments, AI implementation, and AI agent optimization to improve CX. Otonomee emphasizes tailored, flexible outsourcing solutions to help companies retain customers and optimize operational workflows.

📋 Description

• Handle new business administration • Set up new employer schemes • Facilitate application processing between employers, employees, and insurance providers • Update the CRM and internal systems • Support scheme renewals • Work with employers and insurance providers to refine processes and improve customer experience • Process policy changes including joiners, leavers, dependents, cancellations, and amendments • Coordinate policy administration across internal teams and providers • Act as the first line of investigation for benefit and policy-related customer queries • Own issue resolution • Liaise with insurers and providers on escalations • Track recurring issues and maintain high-quality documentation

🎯 Requirements

• 2+ years of experience in operations, insurance, benefits administration, or customer support • Strong attention to detail • Ability to manage multiple workstreams and dive into complexity • Clear written communication skills • Ability to work with different stakeholders • Comfort working in fast-paced environments • Comfort with ambiguity and evolving processes • Based in Portugal • Availability to work Monday to Friday, 9 am–5:30 pm • Ability to complete language assessment and recruitment interviews • Willingness to travel to Dublin once a quarter

🏖️ Benefits

• Remote-first operating model • Permanent / full-time employment • Induction and new hire training in Dublin • Quarterly visits to Dublin for meetings and training