Forward Deployed Engineer – Managed Services

Job not on LinkedIn

🔥 7 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

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Outreach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Outreach is a company that provides an AI-powered sales execution platform designed to streamline workflows and enhance the effectiveness of sales representatives. The platform utilizes artificial intelligence to forecast revenue accurately, manage deals, and optimize the entire sales process. Outreach helps sales teams prioritize tasks, identify prospects, and maintain engagement throughout the customer lifecycle, ultimately aiming to boost win rates and reduce churn. With over 6,000 global customers, Outreach focuses on transforming seller workflows to consistently exceed revenue targets.

📋 Description

• Build, configure, and tune new AI Agents beyond initial implementation to expand automation and drive credit consumption • Design and manage context-aware prompts for customer AI Agent use cases • Serve as subject matter expert on Outreach's AI Agents and embed them into customer workflows and sales processes • Apply and refine agent playbooks, prompt libraries, and implementation frameworks • Manage customer configuration by identifying gaps and opportunities, then designing, configuring, and troubleshooting solutions in real time • Train client administrators on platform use, best practices, and functionality • Act as the Outreach Admin's main point of contact and trusted advisor • Partner with GTM Account Teams on expansion, renewal, and delivery needs; share client health insights • Resolve escalations and at-risk accounts and share trends with the Practice Manager • Stay current on Generative AI and LLM developments relevant to Outreach's Agents • Track KPIs and adjust quickly to stay on target • Mentor and share knowledge with fellow consultants • Own a strategic account portfolio and guide customers through best practices and hands-on configuration • Report to a Practice Manager, Managed Services • Manage a book of business with an average QoQ utilization rate of 70%, supporting renewals and minimizing churn and contraction

🎯 Requirements

• 3–5 years in a technical, customer-facing role at a mid-to-large business, ideally SaaS • Technical and AI fluency with Outreach or a comparable SaaS platform; ability to configure and apply AI features • Experience with prompt engineering, LLM-based tools, and applying generative or agentic AI to real sales workflows • Proven ability to influence AI and technology adoption inside customer organizations and turn capabilities into solutions for business problems • Track record hitting utilization, consumption, or renewal-linked KPIs • Experience building trust and client relationships remotely • Ability to handle tight deadlines and multiple concurrent engagements • Self-starter, comfortable with ambiguity and autonomy, and able to pick up complex concepts quickly • Passion for solving client problems and turning customer vision into product results • Sharp written and verbal communication • Embodies the core values: Trusted Advisor, Win as One Team, and Take Ownership • Background in sales strategy, renewals, or account expansion is a plus • Knowledge of sales processes such as lead generation, pipeline management, and KPIs • Experience with the software delivery lifecycle or application implementation • Skilled at coaching others on sales process best practices • Skilled at learning a customer's business strategy, processes, and solutions • Experience delivering Managed Services at a software company

🏖️ Benefits

• 25 days annual vacation time + sick time and casual leave • Group medical policy coverage available to employees and up to 5 eligible family members • OPD benefit covered up to INR 10,000 • Life insurance and personal accident insurance at 3x annual CTC • 26 weeks of maternity leave pay • 15 days of paternity leave pay • Opportunity to participate in company success via the RSU program • Diversity and inclusion programs and employee resource groups • Employee referral bonuses • Fun company and team outings • Night-shift allowance