Senior User Researcher

🕒 May 8

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Outreach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Outreach is a company that provides an AI-powered sales execution platform designed to streamline workflows and enhance the effectiveness of sales representatives. The platform utilizes artificial intelligence to forecast revenue accurately, manage deals, and optimize the entire sales process. Outreach helps sales teams prioritize tasks, identify prospects, and maintain engagement throughout the customer lifecycle, ultimately aiming to boost win rates and reduce churn. With over 6,000 global customers, Outreach focuses on transforming seller workflows to consistently exceed revenue targets.

📋 Description

• Planning and conducting qualitative and quantitative research to better understand users’ needs, behaviors, motivations, and goals, in order to inform product and design decisions • Collaborating with product, engineering, and design teams to provide actionable insights and deliverables • Identifying and executing on high-impact projects, triaging requests, determining priority and delivering in time for results to be useful • Contributing your research and perspective throughout the entire product development cycle, from discovery and exploration, to launch and post-release • Creating research roadmaps and leading the execution of those roadmaps • Providing guidance to team members and partners on research best practices • Building and scaling research enablement resources (templates, guides, workflows) so teams can run studies efficiently and consistently • Support participant recruitment and management across internal SMEs and external customers • Partner cross-functionally with Customer Success and Support to coordinate access to customers and streamline research efforts

🎯 Requirements

• 7+ years of user research experience • Have a flexible, lean, creative, and pragmatic approach to user research • Experience integrating user research principles into product initiatives and UX design • Strong understanding of the strengths and weaknesses of a variety of research methods, including when and how to apply them during the product development cycle • Proven history of close work with Designers, Product Managers, and Engineers to prioritize research projects • Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly, succinctly, and persuasively across different audiences and various levels of the organization • End-to-end experience with all aspects of the research process (road mapping, study design, recruiting, moderation, analysis, reporting, communicating results and executive presentations) • Demonstrated record of influencing outcomes by delivering actionable research insights • Experience designing research for AI-driven products (e.g., copilots, agents, recommendation systems) • Ability to translate AI capabilities into user-facing implications and research questions • Familiarity with human-AI interaction patterns (assistive, autonomous, human-in-the-loop) • BS (or similar) degree in design, human-computer interaction (HCI), or equivalent experience

🏖️ Benefits

• Sense of humor is greatly appreciated.