Recruitment & Client Support Virtual Assistant – NDIS, Aged Care

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🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourced Staff

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Outsourced Staff is a company that specializes in providing high-caliber remote teams for various roles including software development, IT support, digital marketing, and customer service. With over 25 years of experience, they focus on matching businesses with exceptional talent to aid in their growth, ensuring candidates are thoroughly screened for skills and cultural fit. The company offers a wide range of outsourced solutions, including virtual assistance, software development, and customer support, promoting efficiency and productivity for their clients.

📋 Description

• Review resumes and screen applicants against recruitment priorities • Use AI screening tools and verify screening results • Conduct phone pre-screens and maintain applicant records • Book suitable applicants for interviews and provide screening notes • Monitor CRM for participant reports and download relevant case notes • Generate and review draft participant reports using the client's AI reporting agent • Check reports for accuracy, consistency, goal alignment, supporting evidence and missing information • Refer unclear information to Team Leaders and maintain report status records • Provide primary phone coverage from 4:00 pm to 7:00 pm on rostered days and agreed weekend shifts • Respond to participants, families and staff regarding enquiries and roster changes • Make roster adjustments within approved procedures and delegated authority • Record calls, actions and follow-up; escalate urgent matters and safety concerns • Provide clear handovers and follow documented procedures • Participate in team chats and meetings with local colleagues

🎯 Requirements

• Excellent spoken English and clear, confident phone communication • Strong written English, reading comprehension and attention to detail • Warm, patient and professional customer service approach • Sound judgement and ability to escalate issues appropriately • Strong organisation and ability to manage competing priorities and interruptions • Confidence using CRMs, calendars, online documents and AI-assisted tools • Ability to learn new systems quickly • Ability to follow procedures, maintain accurate records and handle confidential information • Proven experience in customer service, administration, recruitment support or coordination; 2+ years is ideal • Reliable internet and a quiet, professional environment for phone calls • Availability for agreed working hours and weekend roster • Knowledge of NDIS and disability support services highly regarded • Rostering, scheduling or service coordination experience highly regarded • Recruitment administration and phone screening highly regarded • Experience supporting Australian clients or businesses highly regarded • Social media and SEO blog writing highly regarded

🏖️ Benefits

• Training provided in the client's systems, processes and reporting requirements • Work-from-home arrangement • Team chats and meetings with local colleagues

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