IT Field Operations Technician

Job not on LinkedIn

15 hours ago

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Ovation Healthcare

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Healthcare Insurance • SaaS • Education

Ovation Healthcare is a leading provider of shared services for independent hospitals and health systems. With over 45 years of experience, the company enhances hospital and system performance through services like leadership advisory, supply chain management, revenue cycle management, technology services, and clinical care management. Ovation Healthcare is dedicated to supporting the financial and clinical needs of hospitals while preserving their focus on patient care and community wellness. Their educational programs and consulting services aim to strengthen hospital operations, making healthcare delivery more efficient and effective.

201 - 500 employees

Founded 45 years

⚕️ Healthcare Insurance

☁️ SaaS

📚 Education

📋 Description

• Provide help desk phone support and PC support for Ovation's Technology Services client locations. • Install hardware, software, cabling, and related equipment to ensure smooth system operation. • Travel to various clinic sites to provide on-site technical support and timely issue resolution. • Maintain a high standard of customer service while working closely with clients. • Contribute to the overall success of the Tempo Technology Services team through effective problem solving and support.

🎯 Requirements

• Associates Degree Preferred • Up to 100% travel required • Ability to be onsite at client facilities Monday through Friday. • Troubleshoot technical issues related to hardware, software, and network connectivity. • Coordinate with third-party service providers and software/hardware vendors as needed. • Use an IT ticketing system to log, track, update, and communicate progress on service requests.

🏖️ Benefits

• Reliable high-speed internet connection is required for all remote/hybrid positions. • Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. • A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions.