Implementation Specialist

🔥 3 minutes ago

🌐 Philippines, Egypt, +1 more countries – Remote

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⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 13%

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Logo of Overjet

Overjet

51 - 200 employees

Founded 2018

🏥 Healthcare

🛡️ Insurance

🤖 Artificial Intelligence

💰 $42.5M Series B on 2021-12

Healthcare • Insurance • Artificial Intelligence

OVERJET is a dental AI platform that provides AI-native imaging, diagnostic support, patient education tools, and revenue-cycle automation for dental practices, DSOs, insurers, and educators. Its products include FDA-cleared AI for clinical analysis, IRIS AI-native imaging that enhances X-ray images, insurance verification and claims automation, credentialing and provider data management, and analytics to improve clinical quality and operational efficiency. OVERJET combines artificial intelligence and SaaS delivery to help clinicians detect oral disease more accurately, streamline insurance workflows, and align providers and payers to improve oral health outcomes.

📋 Description

• Own the day-to-day experience of assigned customer implementations • Serve as the first contact for setup, timelines, and blockers • Join scoping calls and accurately capture customer requirements • Align Sales commitments, Engineering deliverables, and customer expectations • Diagnose data-related issues and provide Engineering with clear, reproducible problems • Track commitments, timelines, and deliverables across stakeholders • Take on increasing portions of the Implementation Manager's workload • Improve onboarding processes through templates, checklists, and documentation • Partner with Sales, Engineering, and Customer Success on live customer projects

🎯 Requirements

• Bachelor's degree preferred but not required; equivalent practical experience is welcome • Excellent written and verbal English • Strong technical aptitude and comfort troubleshooting data issues • Strong problem-solving skills • 2+ years in a customer-facing technical role, such as Technical Account Manager, Implementation Specialist, Solutions Engineer, Support Engineer, or similar • Experience working remotely across teams • Ability to work with complete overlap with US Hours

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