Senior International HRBP, APAC

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Oyster

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Oyster® is an automated global employment platform that simplifies the process of hiring and managing international talent. With coverage in 180+ countries, Oyster provides solutions for global payroll, compliance, employee benefits, and talent mobility, allowing companies to onboard and manage both full-time employees and contractors efficiently. By leveraging deep local knowledge and expert guidance, Oyster helps businesses navigate the complexities of international hiring and scaling their workforce globally.

📋 Description

• Act as a senior HR expert for complex employee relations (ER) matters across your allocated countries, with particular in-depth knowledge across multiple APAC countries (India, Singapore, Japan, the Philippines, Australia). • Provide pragmatic, solutions-focused guidance on high-risk and sensitive cases, including performance management, misconduct, investigations, and terminations • Navigate nuanced local legal frameworks with confidence, ensuring compliance while supporting business objectives • Partner closely with internal stakeholders and Oyster customers to deliver clear, actionable advice on complex people issues in a timely and commercially-minded way • Draft country-specific information on a wide range of HR topics in our team format. • Leverage AI and automation tools to streamline the generation, updating, and scaling of country-specific HR documentation, ensuring rapid and accurate knowledge delivery. • Answer questions (in the form of tickets) on HR topics which are unable to be resolved by our first line teams. • Provide internal Oyster teams with training (or other methods of increasing their knowledge) on HR topics as needs arise. • Look for opportunities to proactively improve country-specific HR information. • Attend customer calls when there are questions on country-specific HR information. • Work with other teams (e.g. Customer Support, Sales, Product, Legal) to problem-solve country-specific issues with your HR knowledge. • Continuously audit and refine workflows and ways of working to reduce response times and elevate service quality. • Actively leverage AI responsibly to maximize personal output, sharing best practices with the broader People Services team. • Analyze recurring ticket trends and received queries to identify systemic issues, proactively building preventative resources for internal teams. • Lead People Services and cross-functional projects as we work towards our Mission to enable companies to hire anyone, anywhere!

🎯 Requirements

• Deep employee relations expertise across multiple countries, with hands-on experience handling complex and high-risk cases (e.g. investigations, PIPs, terminations) • 6+ years of ER & HR generalist experience, with a strong track record of supporting both internal stakeholders and external clients • Cross-country HR experience, with a deep global focus (eg, APAC, EMEA, AMER, LATAM). • Culturally aware, with a nuanced understanding of local HR practices, norms, and expectations across the regions you’ve supported • An exceptional communicator, able to translate complex employment topics into practical, accessible advice (both in writing and in conversations) • Solution-oriented and commercially minded, offering well-reasoned options and confident recommendations when faced with challenging people matters • Skilled at stakeholder engagement, including presenting confidently to senior leaders, clients, and cross-functional teams • Change-ready and growth-driven, excited by ambiguity and eager to challenge the status quo to improve processes and outcomes • People-first mindset, with a strong focus on the experience of our customers, team members, and employees in everything you do • Tech-Forward & AI-Literate: Digitally savvy with a strong curiosity for HR tech and AI; practical experience using AI tools to accelerate drafting, research, and data analysis is highly valued. • Continuous Improvement Mindset: A proven track record of optimizing existing processes, scaling operations, and moving from reactive firefighting to proactive problem-solving. • High-Performance Delivery: Thrives in a metrics-driven environment with a focus on speed, precision, and high-quality outcomes for global customers. • [BONUS] Demonstrable experience with EORs (Employer of Record) & proven ability to navigate the complexities of international employment and compliance within EORs. • [BONUS] Additional languages • [BONUS] Have worked in a fast-paced, scaling startup or global tech environment • [BONUS] Experience implementing AI tools or automation workflows within an HR or Ops function. • A reliable home internet connection (or be able to get one) • Fluent English language.

🏖️ Benefits

• 40 days off per year (including holidays and vacation), or more if required by your country. • Access Plumm, our mental well-being service. • Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas. • All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. • Receive a stipend for your laptop and home office equipment to get you set up quickly.