Senior Vendor Relationship Manager

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Oyster

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

📦 Logistics

👥 HR Tech

Consulting • Logistics • HR Tech

Oyster® is an automated global employment platform that simplifies the process of hiring and managing international talent. With coverage in 180+ countries, Oyster provides solutions for global payroll, compliance, employee benefits, and talent mobility, allowing companies to onboard and manage both full-time employees and contractors efficiently. By leveraging deep local knowledge and expert guidance, Oyster helps businesses navigate the complexities of international hiring and scaling their workforce globally.

📋 Description

• Own strategic relationships with key operational vendors • Develop a deep understanding of partner capabilities, service models, geographic coverage, and operational risks • Position partners effectively within Oyster’s broader global employment ecosystem • Ensure partners are equipped to support scalable, high-quality customer solutions • Manage the full vendor relationship lifecycle, from onboarding through ongoing partnership management • Continuously evaluate vendor fit and performance as Oyster scales globally • Build and maintain expertise in global employment partner models and operational best practices • Monitor, maintain, and strive to improve vendor KPIs, SLAs, and accountability frameworks • Lead recurring business reviews and performance discussions with partner leadership teams • Present vendor performance insights, trends, and improvement plans to internal stakeholders and leadership • Monitor operational performance and proactively identify service risks or quality concerns • Conduct structured audits and operational reviews across the partner ecosystem • Drive consistent governance standards and operational excellence across vendors • Build trusted, long-term relationships with external partner leadership teams • Lead commercial discussions, contract negotiations, and partnership renewals • Strengthen strategic partnerships to support business growth and customer outcomes • Act as an escalation lead for complex or high-impact customer issues involving partners • Collaborate cross-functionally and externally to resolve sensitive operational challenges • Identify and source new partners to strengthen global coverage and capabilities • Identify operational or geographic gaps within the vendor ecosystem • Evaluate and onboard new partners to strengthen Oyster’s global coverage • Recommend improvements to ecosystem strategy, scalability, and service quality • Partner cross-functionally to evolve how Oyster leverages and manages external vendors • Lead resolution efforts for complex vendor and customer escalations • Coordinate cross-functional and cross-partner responses to critical operational issues • Protect customer experience while balancing operational and commercial priorities • Identify root causes and recurring trends across escalations

🎯 Requirements

• 5+ years of experience in Vendor Management, Customer Success or a related function • Experience working within an Employer of Record (EOR), global employment, HR tech, or international operations environment • Strong experience managing strategic external partnerships and navigating complex stakeholder relationships • Demonstrated experience leading commercial negotiations and managing partner performance • Highly strategic thinker with the ability to balance operational detail with long-term business goals • Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements • Commercially minded and solutions-oriented, with a pragmatic approach to operational challenges • Exceptional relationship-building and influencing skills across internal and external stakeholders • Strong ownership mindset with the ability to operate autonomously in a fast-paced environment • Experience managing complex escalations and driving resolution across multiple stakeholders • Excellent communication and presentation skills, both written and verbal • Collaborative and cross-functional by nature, with experience partnering across Operations, Legal, Support, Sales, and Customer-facing teams • Process-oriented and continuously looking for ways to improve scalability and operational maturity • Comfortable working in ambiguity and helping shape evolving operational functions and frameworks

🏖️ Benefits

• 40 days off per year (including holidays and vacation) • Mental health support: Access Plumm, our mental well-being service. • Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas. • Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. • WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.