Vendor Relationship Manager – Health & Safety, Compliance

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🔥 35 minutes ago

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Oyster

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

📦 Logistics

👥 HR Tech

Consulting • Logistics • HR Tech

Oyster® is an automated global employment platform that simplifies the process of hiring and managing international talent. With coverage in 180+ countries, Oyster provides solutions for global payroll, compliance, employee benefits, and talent mobility, allowing companies to onboard and manage both full-time employees and contractors efficiently. By leveraging deep local knowledge and expert guidance, Oyster helps businesses navigate the complexities of international hiring and scaling their workforce globally.

📋 Description

• Manage day-to-day relationships with key operational vendors, primarily across Health & Safety and Compliance services. • Build a strong understanding of vendor capabilities, service models, geographic coverage, and operational processes. • Act as a trusted point of contact between Oyster and external partners. • Ensure vendors are equipped to support high-quality customer and team member experiences. • Support the full vendor lifecycle, including onboarding, ongoing relationship management, performance tracking, and offboarding where required. • Monitor vendor performance against agreed KPIs, SLAs, and service expectations. • Prepare reporting and insights on vendor performance for internal stakeholders. • Develop expertise in Oyster’s Health & Safety and Compliance vendor landscape. • Partner with vendors to ensure services meet regulatory, compliance, and customer requirements.

🎯 Requirements

• 4+ years of experience in Vendor Management, Partner Management, Operations, Customer Success, Compliance, or a related function. • Experience managing external partners or service providers in a fast-paced environment. • Strong relationship management skills with the ability to build trust with internal and external stakeholders. • Experience monitoring vendor performance, SLAs, KPIs, or service delivery metrics. • Strong organisational skills with the ability to manage multiple priorities and stakeholders. • Excellent problem-solving skills with a proactive and solutions-oriented mindset. • Ability to analyse data, identify trends, and translate insights into improvements. • Strong written and verbal communication skills. • Comfortable managing ambiguity and working in a scaling environment. • Ability to influence stakeholders and drive outcomes without direct authority. • Experience managing operational issues, escalations, and complex stakeholder conversations. • Collaborative approach with experience partnering across multiple teams.

🏖️ Benefits

• Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. • Mental health support: Access Plumm, our mental well-being service. • Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas. • Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. • WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.