Senior Windows Server Analyst

🕒 April 8

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Equinix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

📡 Telecommunications

🏢 Enterprise

☁️ SaaS

Telecommunications • Enterprise • SaaS

Equinix is the world's digital infrastructure company, responsible for interconnecting industry-leading organizations across a digital-first world. They offer a broad range of services including data centers, colocation, ecosystem discovery, digital and interconnection services, which support businesses in achieving their sustainability goals with net-zero ready IT infrastructure. Equinix connects partners, places, and possibilities rapidly and securely, facilitating user experience through low latency, high bandwidth, and automation for multicloud environments. Their platform is leveraged for resilience and competitive advantage in merging digital ecosystems across numerous industries, such as financial, telecommunications, manufacturing, and commercial markets globally. Furthermore, Equinix focuses on sustainable digital transformation, offering solutions that allow businesses to thrive in rapidly evolving digital landscapes.

📋 Description

• Operate, maintain, and document Hosting environments according to product descriptions • Respond to incidents, requests, and technical problems, ensuring environment normalization • Plan and implement changes (fixes, migrations, and improvements) • Perform root cause analysis and propose technical and operational improvements • Provide technical support to Layer 1 teams, including escalations • Participate in projects • Identify opportunities for improvement and new business • Handle telephone support with customers and participate in on-call rotations • Monitor processes with vendors and clients, ensuring deadlines and quality • Manage service requests (activation/deactivation of products)

🎯 Requirements

• Strong experience with Microsoft operating systems (Level 2 support and root cause analysis) • Extensive experience with Microsoft tools • Experience planning and executing changes • Advanced conversational English (will be tested) • Availability to work night shift from 22:00 to 07:00 (Monday to Friday)

🏖️ Benefits

• Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability • Equinix is an equal opportunity employer. All candidates will be considered for employment regardless of race, color, religion, creed, national or ethnic origin. • We value diversity of thought and contribution and are committed to providing an equitable work environment.