Senior Managed Onboarding Manager

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October 21

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Pacvue

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eCommerce • SaaS • Advertising

Pacvue is a commerce acceleration platform that helps businesses optimize their online retail strategies across over 90 marketplaces. It offers a suite of advertising, sales, analytics, and intelligence solutions designed to elevate business performance. Pacvue's platform includes tools for digital shelf optimization, advertising automation, reporting, ecommerce sales management, and retail media management. With AI-powered recommendations, it enables companies to manage variables like pricing, promotion, and ad strategy effectively. Pacvue serves brands and agencies by providing insights for advertising, centralized data management, and campaign automation to drive market share and sales growth. Major brands like Duracell, Bissell, and Nestlé Purina leverage Pacvue's platform to boost their advertising performance on platforms such as Amazon and Walmart, achieving significant increases in sales and return on ad spend. The company empowers its clients with real-time insights, dynamic reporting, and strategic automation to streamline advertising campaigns and optimize bid strategies efficiently. It focuses on delivering comprehensive retail media incrementality and commerce management tools integrated into a single solution.

501 - 1000 employees

🛍️ eCommerce

☁️ SaaS

📋 Description

• Serve as the primary onboarding contact for strategic clients. • Translate client needs into structured onboarding plans with clear objectives, timelines, and success criteria. • Run end to end program of onboarding: discovery, scoping, kickoff, training, execution, and handoff. • Architect account setups, including campaign organization, tagging strategy, rule logic, dayparting models, budget pacing, and reporting needs. • Apply expertise across Search, DSP, and AMC to deliver best-in-class setups. • Provide tailored guidance on optimization strategies and performance tracking. • Ensure clients understand how to win with Pacvue. • Collaborate across time zones, including with our Shanghai support team, to ensure high-quality execution. • Coordinate with Sales, Account Management, Product, and Customer Success to align expectations and deliver results. • Proactively navigate cross-functional blockers without dropping deliverables. • Handle client escalations and provide professional, clear stakeholder updates. • Travel to China up to twice annually for collaboration and training, with light client travel as needed. • Create playbooks, templates, and documentation to streamline future onboardings. • Identify gaps, refine processes, and recommend enhancements to increase efficiency and effectiveness. • Provide feedback to the product team to address recurring onboarding friction.

🎯 Requirements

• 5+ years of experience in eCommerce account management, account strategy, consulting, sales, or digital marketing. • Proven track record of delivering measurable, long-term results for high-value clients. • Deep understanding of retail media best practices (Search, DSP), and how retail media, sales, and operations intersect. • Strong command of digital advertising KPIs and data storytelling. • Skilled at analyzing complex datasets, identifying key metrics, and providing actionable insights. • Ability to quickly learn and master Pacvue’s products, features, and applications in client environments. • Exceptional project management skills; able to plan and execute despite ambiguity. • Impeccable organizational ability to manage multiple complex projects and deliverables simultaneously. • Proven success in managing onboarding sessions efficiently, meeting deadlines, and ensuring timely client responses. • A proactive approach to streamlining processes and workflows. • Exceptional written and verbal communication skills, able to explain complex concepts clearly and consistently. • Excellent presentation skills and ability to influence stakeholders at all levels. • Demonstrated ability to build strong, trust-based client relationships. • Thrive in dynamic, high-pressure environments, quickly adapting and executing. • Strong troubleshooting skills with the ability to provide real-time solutions to clients.

🏖️ Benefits

• Flexible Paid Time Off • Paid Holidays and Floating Holidays • Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance • 401k with Employer Match • Remote Work Options and Flexibility • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization • Paid Parental Leave