Communications and Social Media Specialist

🕒 March 27

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Paddle

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💳 Fintech

🤝 B2B

💰 Debt Financing on 2022-05

SaaS • Fintech • B2B

Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.

📋 Description

• Manage Paddle’s day-to-day social media activity across LinkedIn, X, and other key channels. • Translate campaigns, product updates, and cultural moments into engaging, high-quality posts. • Monitor mentions, comments, and sentiment; triage issues using clear escalation playbooks. • Support the Head of Comms with press office operations: coverage tracking, briefing packs, and media list management. • Draft and proof short releases, quotes, and talking points based on approved messaging. • Compile and circulate weekly coverage reports and social dashboards. • Maintain comms and social calendars, trackers, and templates for efficiency. • Partner with Customer Support and Risk teams to ensure consistent tone and swift responses. • Build relationships with internal teams to source stories, thought leadership, and culture moments.

🎯 Requirements

• A strong storyteller with a sharp grasp of tone, timing, and digital culture. • Organised and detail-oriented — comfortable managing multiple moving parts across channels. • Curious about the intersection of media, social, and brand reputation. • Skilled at writing short, engaging copy and adapting messaging for different audiences. • Experienced with social management and monitoring tools (e.g. Sprout, Buffer, Brandwatch). • Calm under pressure, with sound judgement and an instinct for when to escalate. • Excited by working in a fast-moving tech environment with global visibility.

🏖️ Benefits

• Attractive salaries • Stock options • Retirement plans • Private healthcare • Well-being initiatives • Unlimited holidays • 4 months of paid family leave regardless of gender • Investment in learning and personal development