Regional Host Account Manager

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PadSplit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏠 Real Estate

👥 B2C

🏪 Marketplace

💰 $20.5M Series B on 2021-11

Real Estate • B2C • Marketplace

PadSplit is a platform that focuses on affordable co-living solutions, allowing individuals to rent private rooms in shared homes across various cities in the United States. By offering flexible stays with trusted identity and screening measures, it aims to create a safe and homey environment for its members. PadSplit markets itself as a more affordable option compared to other room rental services and helps members save money and build credit. The company also provides an opportunity for property owners to earn and make a positive impact in their communities by hosting rooms. PadSplit is recognized for its innovative technology and affordable housing solutions.

📋 Description

• Lead Your Team — Coach, develop, and manage a team of Host Account Managers while creating a culture of accountability, growth, and high performance. • Drive Performance — Monitor regional KPIs including occupancy, retention, CSAT/NPS, ticket responsiveness, and portfolio health, using data to improve results. • Coach Consistently — Conduct regular one-on-ones, performance reviews, and coaching conversations that help your team continuously improve. • Resolve Escalations — Serve as the senior escalation point for complex host issues while partnering with Senior Host Experience Managers on challenging situations. • Improve Portfolio Health — Monitor trends across your regional portfolio, proactively identifying risks and implementing solutions before issues escalate. • Partner Cross-Functionally — Work closely with Product, Operations, Trust & Safety, Member Support, and Data teams to improve the overall host experience. • Build the Team — Support hiring, onboarding, and ramping new Host Account Managers while helping establish consistent operating standards. • Lead by Example — Stay close to the work by understanding policies, workflows, and platform capabilities so you can effectively support your team and model excellence.

🎯 Requirements

• Leadership Experience — 5+ years in Customer Success, Account Management, Client Success, or Host Relationship Management, including at least 2 years leading people. • Coaching Ability — Demonstrated success developing individuals into high-performing team members through consistent coaching and feedback. • Operational Mindset — Comfortable managing competing priorities while balancing people leadership with operational execution. • Data Fluency — Able to interpret performance metrics, identify trends, and translate insights into clear actions for your team. • Customer Expertise — Strong background managing high-touch customer or client relationships in fast-paced, service-oriented environments. • Marketplace Knowledge — Experience in property management, hospitality, real estate, or marketplace businesses is strongly preferred. • Communication Skills — Exceptional written and verbal communication with the ability to influence direct reports, cross-functional partners, and senior leadership. • Mission Alignment — Passion for PadSplit's mission and a willingness to stay close to the work while continuously improving the host experience.

🏖️ Benefits

• Fully remote position - we swear! • Competitive compensation package including an equity incentive plan and company-wide bonus opportunity • National medical, dental, and vision healthcare plans • Company provided life insurance policy • Optional accidental insurances, FSA, and DCFSA benefits • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays • 401(k) plan • Twelve (12) weeks of paid time off for both birth and non-birth parents • The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis