Senior Analyst – Genesys Solutions, Digital Channels

Job not on LinkedIn

🕒 July 16

🏢🏡 Rio de Janeiro – Hybrid

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Page Personnel

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1994

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Page Personnel is a specialized recruitment and staffing firm within the PageGroup that connects jobseekers with employers across a range of professional sectors. Operating in Brazil (with local offices) and globally, it provides permanent, temporary and project staffing, RPO and executive search support through branded PageGroup channels, plus career resources, salary studies and recruitment technology tools to help companies hire and candidates find roles.

📋 Description

• Work on the evolution, maintenance and implementation of solutions using Genesys Cloud and/or Genesys Engage. • Develop and maintain integrations between Genesys platforms and corporate systems via REST and SOAP APIs. • Implement and evolve IVR (URA) call flows, ensuring efficiency and an improved customer experience. • Configure and enhance dialer solutions, campaign management and service automation. • Participate in the implementation and integration of digital channels, including WhatsApp, virtual agents and AI-assisted solutions. • Support agile squads in defining technical solutions, refining requirements and tracking deliveries. • Ensure availability, scalability, performance and stability of customer service platforms. • Identify opportunities for continuous improvement, optimizing processes and resources of engagement platforms. • Act as a technical reference for Genesys solutions and digital channels, disseminating knowledge and best practices across teams.

🎯 Requirements

• Strong experience with Genesys Cloud and/or Genesys Engage. • Knowledge of implementation and administration of IVR (URA) and automated service solutions. • Experience with dialers and relationship/campaign management solutions. • Experience integrating digital channels, including WhatsApp and omnichannel service platforms. • Knowledge of Virtual Agent, Copilot and AI features applied to the customer experience. • Experience developing and consuming REST and SOAP APIs. • Familiarity with agile methodologies, with experience in Scrum and Kanban environments. • Ability to analyze complex problems and propose scalable, business-oriented solutions. • Excellent communication, interpersonal skills and the ability to work in multidisciplinary teams. • Organized, collaborative profile with leadership capability, planning skills and a focus on delivering high-quality results.

🏖️ Benefits

• Profit Sharing (PLR) • Health and dental plan • Life insurance • Meal and food allowance • 13th Food Basket (annual food benefit) • Transportation allowance • Private pension plan • Viva Bem Bradesco wellness program • Bradesco Corporate University • Parents: extended maternity and paternity leave • Childcare or nanny allowance