Customer Service Representative – Cycling

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Paired

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🎯 Recruiter

👥 HR Tech

B2B • Recruitment • HR Tech

Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.

📋 Description

• Handle customer inquiries and provide information about cycling products and services. • Assist customers with product selection, order placement, and tracking. • Resolve customer complaints and issues in a professional and timely manner. • Process returns and exchanges according to company policies. • Ensure customer satisfaction through effective communication and follow-up. • Collaborate with cross-functional teams to address customer needs and improve service delivery. • Maintain accurate customer records and update information as necessary. • Stay up-to-date with industry trends and product knowledge.

🎯 Requirements

• Previous experience in customer service, preferably in the cycling industry. • Strong written and verbal communication skills. • Ability to provide excellent customer service and resolve issues in a professional manner. • Basic knowledge of cycling products and industry trends. • Proficiency in computer systems and software for order management and customer support. • Ability to work independently and manage time effectively. • Flexibility to work in a remote position and handle a high volume of customer inquiries.

🏖️ Benefits

• USD salary • Flexible hours • Remote work