Customer Support & Onboarding Specialist

🔥 1 minute ago

🇨🇴 Colombia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paired

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.

📋 Description

• Handle customer support tickets and emails, going into customer accounts to fix issues directly rather than only replying • Lead onboarding video and phone calls with new customers to drive product adoption and reduce churn • Manage comments on Facebook ads: answer questions, turn interested users into leads, and handle negative comments with good judgment • Design and build the support and onboarding process from scratch, including workflows, documentation, and best practices • Share customer feedback with the team to help improve the product and the customer experience

🎯 Requirements

• Excellent spoken and written English with a clear, neutral accent (this is essential for the role) • Experience in customer-facing support or onboarding, ideally for a SaaS or software product • Comfortable on camera and confident leading video calls with customers • Strong writing skills for clear, professional, and friendly communication across email, tickets, and social media • High emotional intelligence: a problem-solver, not a script-follower • Responsive, communicative, and dedicated to delivering a great customer experience • Good judgment when handling public criticism under paid ads • Comfortable working without an existing playbook and building processes independently

🏖️ Benefits

• Competitive salary in US dollars • Fully remote role • Real ownership and the chance to build something from scratch • Meaningful work: help nonprofits access the funding they need • Long-term opportunity to grow alongside the company